Lead: UX Designer_Pipeline

Capitec; Stellenbosch; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading bank in Stellenbosch is seeking a UX Lead for client engagement. The ideal candidate will possess over 6 years of UX design experience, overseeing user experience across both digital and traditional channels. Responsibilities include leading user research, strategic design initiatives, and mentoring design teams. The candidate should hold at least a Grade 12 Certificate and preferably have a relevant tertiary qualification. This role is critical for enhancing client engagement and delivering user-centered solutions.

Qualifications

• 6+ years of UX design experience with a proven track record.
• Experience leading complex design projects and mentoring teams.
• Proven expertise in UX UI design, research, and strategic decision-making.

Responsibilities

• Lead user research and strategy initiatives.
• Drive design leadership and execution across projects.
• Foster collaboration with cross-functional teams.

Skills

UX design leadership

User research synthesis

Cross-functional collaboration

UX UI principles

Education

Grade 12 National Certificate / Vocational

A relevant tertiary qualification

Job description

Join Us in Becoming the Best Bank in the World!!

We appoint energized and motivated people for their potential and continuously look to find talented, driven individuals to help us innovate and evolve. That is why we focus on finding the right people the right jobs. We love what we do because we focus on making a positive difference for our clients and employees. Our company DNA is built around talented and committed teams dedicated to build a brand that we are proud of and earns the trust of our clients.

Who We Are

We are a bank, but we’re much more than that. We believe that banking is about enabling people to control their financial lives through banking that is simplified, accessible, affordable and delivered through personal experience. By helping our clients manage their financial lives better, we enable them to live better.

Why Choose Us

At Capitec, we offer our best by living up to our CEO values in every situation – we always put the Client first, act with Energy and take Ownership. And to support people in being their best, our Employee Value Proposition offers every value to all team members through cohesive teams, growth opportunities as well as employee benefits and savings. We make it a priority to ensure that each member of the Capitec team feels welcome, valued, focused, and has the opportunity to grow.

About The Role

As the UX Lead for client engagement, you will have ownership of and will be accountable for leading the execution of user experience design, plans, artifacts and objectives and drive design excellence across traditional and digital engagement channels within the client engagement product line, providing technical expertise and mentorship whilst ensuring user‑centred solutions that align with business objectives and elevate the overall customer experience through strategic design leadership and cross‑functional collaboration.

Our Ideal Candidate Has

• 6+ years UX design with a proven track record of leading complex design projects
• Demonstrated experience providing functional leadership and mentoring of design teams and collaborating effectively with cross‑functional stakeholders
• Proven UX UI experience across design, writing researching and delivery.
• Strong experience in planning, conducting, and synthesising user research to inform strategic design decisions
• Deep knowledge and understanding of UX/UI of principles

Key Responsibilities

• User Research and Strategy
• Design Leadership and Execution
• Cross‑Functional Collaboration and Influence
• Professional Growth and Design Excellence

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational

Qualifications (Ideal Or Preferred)

• A relevant tertiary qualification

Conditions of Employment

• Clear criminal and credit record

Disclaimer

This is an ongoing talent pipeline. By applying, you are expressing interest in joining Capitec's UX team and will be considered for current or future opportunities as they arise. We will contact you when relevant roles open up and encourage you to stay connected for exciting possibilities!