Lead Trails Guide

Rare Earth Retreats; Thulamela Local Municipality; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A renowned safari operator is seeking a Lead Trails Guide in Northern Kruger. The successful candidate will conduct guest introductions, safety briefings, and manage bush walks and guided drives. Candidates must have FGASA Level 1, Trails Guide certification, and strong communication and problem-solving skills. You will report to the Head Guide and assist in creating memorable experiences. This role demands a passion for wildlife and excellent interpersonal skills. Salary is competitive, and you will work in a beautiful remote location.

Qualifications

• Minimum FGASA Level 1 essential for the role.
• Required Trails Guide certification and ARH/Rifle Proficiency.
• Must have excellent people skills and effective communication.

Responsibilities

• Conduct memorable safari experiences including guest introductions and safety briefings.
• Manage the guiding equipment ensuring it's in good order.
• Report guest complaints to management immediately.

Skills

FGASA Level 1

Trails Guide certification

Effective communication skills

Excellent people skills

Strong problem solving skills

Education

First Aid Level 1

Drivers licence and PDP

Job description

The Outpost & Pel's Post, Makuleke Contractual Park, Northern Kruger

As an integral part of The Outpost Safari Department, you will assume the role as a Lead Trails Guide in the remote Northern Kruger. You will be responsible for conducting memorable safari experiences which include guest introductions, safety briefings, hosting, bush walks and informative guided drives. You will adhere to the Rare Earth Retreats guidelines as well as those set out by FGASA, and/or CATHSETA and SANParks. You will report to the Head Guide and in their absence you will then report to the General Managers.

REQUIREMENTS

• Perform all Field Guide functions according to the standards required by the company, SANParks and FGASA, including guest introductory, safety orientations, guided game drives and bush walks.
• Be available for all game drives, back-up drives, and standby duties as directed.
• Practice proficient and safe weapon handling as directed.
• Be available to host guests as set our by the guidelines of the company, and when necessary.
• Contribute to the lodge and company social media platforms, ensuring consistent delivery of relevant and appealing information on the broad aim of increasing knowledge of the wildlife, operating area and concession.
• Assist with incident handling in the event of emergency or evacuation, including medical emergencies, fire and flood.
• Collect guest information while speaking to guests, inform the management to record and then act on guest preferences
• Ensure all guest complaints are reported to your HOD/Management immediately.
• Assist in overseeing the vehcile maintenance
• Attend meetings as required
• Ensure that all guiding equipment is in good order. This include managing the use thereof, making sure guides look after company property and that it is kept clean and stored the correct way.
• Notify management of any shortages within the department in a timely fashion, this includes shortages of guiding equipment, safari consumables and even guides.
• Fill all vehicles for month end and complete monthly diesel sheet.
• Report any maintenance requirements picked up during guest interaction directly to management.

KNOWLEDGE & SKILLS REQUIRED

• FGASA Level 1 - Minimum
• Trails Guide certification
• ARH and Rifle Proficiency, First Aid Level 1, Drivers licence and PDP
• Knowledge on the applicable property and company procedures for the department, according to the standards of FGASA, SANParks and the Rare Earth Retreats culture.
• Excellent people skills, strong EQ, patience and care.
• Effective communication skills - both written and verbal
• Team player with a can do attitude, enthusiasm and emotional control.
• Committed, loyal, adaptable, flexible and curious
• Strong problem solving skills and creative thinking
• Excellent time management skills
• General technical/mechanical knowledge advantageous
• Proactive and practices strong initiative and creativity when needed or required.

PERSONAL CHARACTERISTICS

• Good command of the English language
• An outgoing, warm, friendly personality
• Confident and comfortable around affluent people
• Well presented, honest, diligent and self-motivating
• Have the ability to work under pressure and meet deadline
• High energy levels
• Good staff motivator skills
• Passionate about creating memorable experiences for individuals
• Good interpersonal skills
• Sense of urgency
• Passionate about guest delight
• Attention to detail
• Diligence and self-motivation to meet deadlines
• Willingness and ability to share information, teach and inspire others.
• Curious about what you don't know, and generous about what you do know.
• Ability to work in a remote location as part of a relatively small team/department

Strong references and a clean track record are mandatory.

TO APPLY

Please send your CV to [e-mail] with the subject line: "Trails Guide Application for The Outpost"