Lead: Strategic Projects and Business Optimisation

Capitec Bank Ltd.; Bellville; On-site; ZAR 600 000 - 900 000; Full time

Job summary

A leading bank in South Africa seeks a Lead for Strategic Projects and Business Optimisation. The role focuses on enhancing customer experience and operational strategy through innovative solutions. Ideal candidates have extensive experience in the financial services sector, particularly in managing strategic partnerships. This position offers an opportunity to make impactful contributions in a dynamic environment.

Qualifications

• Minimum of 5 - 7 years’ experience within financial services, contact centre or retail environment.
• Proven experience in the development of new business cases/concepts/ideas.
• Proven experience in building and managing business/partner relationships.

Responsibilities

• Developing and interpreting business strategy and determining innovative solutions.
• Identifying areas of business efficiency and implementing improvement solutions.
• Supporting senior management in strategy, structure, and process improvement.

Skills

Interpersonal & Relationship management Skills

Researching skills

Strategic Thinking Skills

Education

Honours Degree in Commerce or Business Management

Masters Degree in Business Administration

Tools

Excel

Word

PowerPoint

Outlook

Job description

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Lead: Strategic Projects and Business Optimisation

We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

1.To see what life at Capitec is all about and complete a short assessment, pleaseclick here!

2. Once you have completed the above finalize your application by clicking apply below.

Purpose Statement

To contribute towards the enhancement of the Business Support Centre’s customer experience and operational strategy through:

• Developing and interpreting business strategy and determining innovative solutions that will support strategy implementation
• Identifying areas of business efficiency and design, and working with relevant stakeholders to implement/improve solutions and achieve business excellence
• Identifying, enabling and maintaining strategic partnership opportunities with internal and external organisations that will enhance Capitec’s business offering
• Supporting senior management and department heads in activities related to strategy, structure and process improvement with focus on delivery and problem-solving, with the client experience in mind
• Serving as a conduit between operational and technological enablement teams within the context of the Business Support Centre (contact centre)

Experience

MINIMUM:

• Minimum of 5 - 7 years’ experience within financial services, contact centre or retail environment
• Proven experience in the development of new business cases/concepts/ideas
• Proven experience in building and managing business / partner relationships
• Proven experience in converting strategy into impactful business outcomes
• Proven experience in interacting/engaging and transferring knowledge effectively, to a wide range of Internal &external stakeholders, up to senior management level

IDEAL

• 5+ years’ experience in financial services/consulting/contact centre

Qualifications (Minimum)

• Honours Degree in Commerce or Business Management

Qualifications (Ideal or Preferred)

• Masters Degree in Business Administration

Knowledge

MINIMUM:

• Understanding of Financial Services products and services
• Commercial business knowledge
• ‘Start up’ type techniques and processes
• Applying innovative and creative concepts into a practical commercial environment
• Business research techniques and modelsStrong Excel, Word, PowerPoint and Outlook capabilities
• Basic understanding of relevant legislation
• Data and analytics

IDEAL:

• In-depth industry knowledge, specifically in relation to developments (banking of the future, as well asopportunities directly or indirectly related to banking)

Skills

• Interpersonal & Relationship management Skills
• Researching skills
• Strategic Thinking Skills

Conditions of Employment

• Clear criminal and credit record

Capitec is committed to diversity, applications to this position will strictly be considered in support of our employment equity goals.

Capitec Bank is an authorised financial services provider (FSP 46669) and registered credit provider (NCRCP13). Capitec Bank Limited Reg. No: 1980/003695/06