Lead: Strategic Projects and Business Optimisation

Capitec Bank; Bellville; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A dynamic banking institution in Bellville is seeking an experienced professional to enhance its Business Support Centre's customer experience and operational strategy. The ideal candidate will have significant experience in financial services, demonstrate strong relationship management skills, and contribute towards innovative business solutions. A passion for service and strategic thinking is essential for this role.

Qualifications

• 5 - 7 years’ experience in financial services, contact centre or retail environment.
• Proven experience in developing new business cases/concepts/ideas.
• Experience in building and managing business/partner relationships.

Responsibilities

• Contribute to enhancing customer experience through strategy implementation.
• Identify areas of business efficiency and implement solutions.
• Support senior management in process improvement with client experience focus.

Skills

Interpersonal & Relationship management Skills

Management skills

Problem solving skills

Researching skills

Strategic Thinking Skills

Education

Honours Degree in Commerce or Business Management

Masters Degree in Business Administration

Tools

Excel

Word

PowerPoint

Outlook

Job description

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We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

1. To see what life at Capitec is all about and complete a short assessment, please click here!
2. Once you have completed the above finalize your application by clicking apply below.

Purpose Statement

To contribute towards the enhancement of the Business Support Centre’s customer experience and operational strategy through:

• Developing and interpreting business strategy and determining innovative solutions that will support strategy implementation
• Identifying areas of business efficiency and design, and working with relevant stakeholders to implement/improve solutions and achieve business excellence
• Identifying, enabling and maintaining strategic partnership opportunities with internal and external organisations that will enhance Capitec’s business offering
• Supporting senior management and department heads in activities related to strategy, structure and process improvement with focus on delivery and problem-solving, with the client experience in mind
• Serving as a conduit between operational and technological enablement teams within the context of the Business Support Centre (contact centre)

Experience

MINIMUM:

• Minimum of 5 - 7 years’ experience within financial services, contact centre or retail environment
• Proven experience in the development of new business cases/concepts/ideas
• Proven experience in building and managing business / partner relationships
• Proven experience in converting strategy into impactful business outcomes
• Proven experience in interacting/engaging and transferring knowledge effectively, to a wide range of Internal &external stakeholders, up to senior management level

IDEAL

• 5+ years’ experience in financial services/consulting/contact centre

Qualifications (Minimum)

• Honours Degree in Commerce or Business Management

Qualifications (Ideal or Preferred)

• Masters Degree in Business Administration

Knowledge

MINIMUM:

• Understanding of Financial Services products and services
• Commercial business knowledge
• ‘Start up’ type techniques and processes
• Applying innovative and creative concepts into a practical commercial environment
• Business research techniques and models
• Strong Excel, Word, PowerPoint and Outlook capabilities
• Basic understanding of relevant legislation
• Data and analytics

IDEAL:

• In-depth industry knowledge, specifically in relation to developments (banking of the future, as well as opportunities directly or indirectly related to banking)

Skills

• Interpersonal & Relationship management Skills
• Management skills
• Problem solving skills
• Researching skills
• Strategic Thinking Skills

Conditions of Employment

• Clear criminal and credit record

Capitec is committed to diversity, applications to this position will strictly be considered in support of our employment equity goals.