Lead : Sales Public Sector

Vodacom; Johannesburg; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A leading telecommunications company in Johannesburg seeks a skilled Sales Manager to oversee sales teams and meet commercial objectives. This role requires a strategic thinker with over 7 years of experience in sales within telecommunications, excellent relationship-building skills, and a proven ability to manage teams effectively. Ideal candidates will have strong leadership qualities, a relevant degree, and experience in diverse environments. The company offers competitive benefits and values diversity and inclusion.

Benefits

Enticing incentive programs

Retirement funds

Medical aid benefits

Cell phone and data benefits

Exclusive staff discounts

Qualifications

• Minimum of 7+ years' sales and service experience in telecommunications or technology-related environments.
• 3+ years of management experience.
• Demonstrated ability to increase NPS results and reduce administrative expense.

Responsibilities

• Manage and oversee sales teams to achieve targets.
• Provide leadership and develop contact strategies.
• Prepare sales forecasts and reports for stakeholders.

Skills

Sales and service experience

Relationship building

Strategic mindset

Customer focus

Flexibility

Education

B Degree / Equivalent

Post Graduate Degree

Job description

Vodacom Johannesburg, Gauteng, South Africa

When it comes to putting people first, we're number 1.

The number 1 Top Employer in South Africa.

Certified by the Top Employer Institute.

Role Purpose / Business Unit

To oversee and manage the sales teams and collaborate with internal and external stakeholders with the objective to defend and grow the base, through ensuring account planning and opportunity management translate to sales, implementation and delivery of service that are geared towards the achievement of sales targets, customer experience and commercial objectives of the portfolio i.e. meeting annual targets on sales, revenue, profitability margins, etc.

Your responsibilities will include :

Sales Management

• Manage, monitor and review sales targets (responsible for the overall sales number)
• Contribute to sales targets setting for the respective sales team in line with overall sales target
• Operationalise the sales plan so as to meet the sales targets
• Provide account data to the manager for developing a sales plan and monitoring its implementation
• Leadership of virtual account teams to meet targets for profitability and revenues
• Lead development of contact strategies and account development plans (ADP) for each of the allocated accounts within the portfolio
• Lead development of a pipeline of prospects which are systematically qualified, managing the decision-making process within allocated accounts to ensure sales prospects are closed
• Ensure operational Service delivery of all service touchpoints through the management and mentorship of the sales team
• Identify potential new opportunities through analysis of business intelligence reports
• Understand customer patterns and market behaviour to define data-driven forecasting strategies to increase profitability through improved targeted sales strategies
• Provide leadership, guidance and motivation to the sales team
• Direct lead generation initiatives to support new business acquisition via the sales team
• Represent Vodacom at client negotiations
• Provide input to the Product teams for pricing and product development
• Drive market leadership on Customer NPS through understanding the value of profitable customers and delivering outstanding service

Stakeholder Management

• Provide specialised and technical support to internal and external stakeholders to ensure achievement of functional and organisational objectives
• Establish and monitor healthy, diverse internal and external relations and implement remedial actions where required, in the achievement of organisational goals
• Develop and maintain key account relationships with channel partners, ensuring that channel partners are aligned to the customer experience expectations and to the sales partner strategy framework.

Reporting

• Prepare monthly / weekly Run Rate and Demand Management
• Perform Sales Analysis by product

Annual Sales Strategy & Budget Planning

Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics

Forecast and track key account metrics

• Prepare reports on account status, give recommendations to maximise sales as per the identifying trends, gaps and opportunities.
• (Strategic Account Plan / Joint Account Planning)

Delivering through People

• Oversee the activities of the team to ensure effective delivery of business outcomes
• Supports and enables the team to succeed by encouraging frequent knowledge sharing between team members amongst other enablement initiatives
• Create fit for future organization capability through skills development informed by skill gap analysis in line with business strategy and ensuring that the identified skills gaps, are addressed through training
• Develop a high performing team by embedding formal performance management process, informal coaching through continuous 1 : 1 performance discussion
• Embed the Spirit of Vodacom by living the Spirit behaviours and ensuring consistent Spirit engagement initiatives.
• When required, initiate disciplinary processes for team members calling on support from HR when required
• Resolve grievances raised by team members and elevate only if required
• Motivate team members and ensure that their efforts are recognised by using Vodafone Stars platform

The ideal candidate for this role will have

• B Degree / Equivalent
• A Post Graduate Degree advantageous
• A minimum of 7+ years' Sales and Service experience in the telecommunications or technology related environments (e.g. ICT) with demonstrated experience in :
• Portfolio management
• Ability to increase NPS results and reduce administrative expense
• Ability to build relationships
• 3+ years management experience

Technical Competencies

• Strategic mindset and out of box thinking
• Experience in solution selling within enterprise customers
• Deep understanding of the customer's business, its market and industry alongside key decision-makers and influencers in account organisation
• Ability to translate customer's objectives and strategy into relevant Vodacom Business propositions
• Robust understanding of account P&L

Experience working in multinational matrix organisation

Successful track record of managing multi-industry sales teams and demonstrate profitable revenue growth

Strategic Thinking

Effectively delivers against assigned strategy, exceeding expectations.

Translates strategy into clear areas of focus and priorities for

Understanding of the SA telecommunication landscape

Understanding of Companies customer requirements

Understanding of technical concepts and the ability to communicate it as viable appealing market offerings

Understanding of SA business landscape

Understanding of Value Chain Analysis with regards to various customer businesses

Behavioural Competencies

• Customer Focus : Prioritizing customer needs and delivering excellent service
• Accountability : seeks feedback and identifies opportunities for improvement or innovation
• Collaboration : Actively fosters collaboration, seeks input and effectively partners
• Resilience : Actively seeks opportunities for growth, demonstrates a strong commitment to self-improvement and has a growth mindset
• Flexibility : uses various techniques to influence others (lobbies, approaches decision makers, finds sponsors)
• People Management : Ensure team work together to deliver on their responsibilities creating accountability and ownership
• Organisational Savvy : Demonstrates strong understanding of assigned strategy for the Business / Function and creates strong team alignment to the strategy

We make an impact by offering

Enticing incentive programs and competitive benefit packages

Retirement funds, risk benefits, and medical aid benefits

Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications : 10 December .

The base location for this role is Vodacom Midrand Campus.

The company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process.

As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

Vodacom is committed to an organisational culture that recognises, appreciates, and values diversity & inclusion.

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