Lead QA, Insights & Ops Delivery Team

Capitec Bank; Bellville; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A leading financial services provider in Bellville is seeking a team leader for Operational System Support. The role involves overseeing operations, managing teams, and enhancing service delivery. The ideal candidate has at least 3-5 years of experience in quality management and is proficient in stakeholder engagement. This position demands effective leadership and strong problem-solving skills. Join us to make a significant contribution to our operations.

Qualifications

• Minimum of 3 - 5 years’ experience in Quality management.
• Minimum 3 years’ experience in leading a team in a fast-paced environment.
• Stakeholder relationship engagement and management experience.

Responsibilities

• Lead a functional team in Operational System Support.
• Oversee work within the Business Support Center.
• Provide subject matter expertise to influence decision making.

Skills

Analytical Skills

Attention to Detail

Communication Skills

Computer Literacy (MS Word, MS Excel, MS Outlook)

Decision making skills

Influencing Skills

Interpersonal & Relationship management Skills

Leadership Skills

Negotiation skills

Planning, organising and coordination skills

Presentation Skills

Problem solving skills

Project Management Skills (Methodology Specific)

Reporting Skills

Education

Grade 12 National Certificate / Vocational

A relevant qualification in Business Administration or Project Management

Bachelor's Degree in AWS Data Analytics Speciality or Project Management

A relevant degree in Information Technology

Job description

A leading financial services provider in Bellville is seeking a team leader for Operational System Support. The role involves overseeing operations, managing teams, and enhancing service delivery. The ideal candidate has at least 3-5 years of experience in quality management and is proficient in stakeholder engagement. This position demands effective leadership and strong problem-solving skills. Join us to make a significant contribution to our operations.