Lead : Network Infrastructure & Distribution

Be Different SA (PTY) LTD; Johannesburg; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A dynamic network solutions company in Johannesburg is seeking an experienced Network Infrastructure Manager to ensure the stability and reliability of video and data networks. The role involves maintaining network uptime, optimizing workflows, and collaborating with various technical teams using Agile methodologies. Candidates should possess strong problem-solving skills and experience with network observability tools. This position offers opportunities for mentoring and continuous improvement within a collaborative environment.

Benefits

Mentoring opportunities

Continuous professional development

Qualifications

• Experience with video and data infrastructure maintenance.
• Proven ability to manage observability tools and resolve incidents.
• Strong knowledge of Agile methodologies and team collaboration.

Responsibilities

• Maintain stable and resilient video and data infrastructure.
• Manage observability tools, alerts, and escalation procedures.
• Ensure low MTTR and proactive issue resolution.

Job description

Responsibilities

Network Uptime and Availability

• Maintain stable and resilient video and data infrastructure
• Implement and monitor IP, satellite, and CDN delivery networks
• Configure and optimize distribution workflows for live and VOD
• Assist in architecture design, execute builds and test new solutions
• Manage observability tools, alerts and escalation procedures
• Support contract SLAs, troubleshoot links and track uptime metrics
• Maintain redundancy, encryption and operational documentation
• Drive creation and adoption of operational processes and SOPs
• Lead by example in Agile ceremonies (stand-ups, retrospectives, sprint planning)
• Foster continuous process improvement within the team
• Ensure subordinates and contractors actively participate in Agile workflows

Distribution Performance

• Consistent broadcast-standard delivery and QoS compliance

Implementation and Optimization

• Timely deployment of network upgrades and optimizations

Monitoring and Incident Response

• Low MTTR and proactive issue resolution

Vendor and Telco Management

• Smooth collaboration with telcos, satellite and CDN providers

Risk and Compliance

• Secure, redundant infrastructure with proper failovers

Agile Process

• Consistent participation in Agile ceremonies and improvement cycles

Network Implementation

• Deploy and maintain global IP and hybrid video networks aligned with design specifications
• Network deployments and changes executed on schedule with zero unplanned downtime
• Configuration standards and documentation maintained 100% up to date
• Change success rate > 98% with rollback plans validated

Distribution Support

• Ensure efficient delivery of live and on-demand content via CDN, IP and satellite
• 99.5% service uptime across all live feeds
• Latency maintained within < 5 seconds end-to-end for OTT delivery (or within platform SLA)
• 100% of scheduled live events delivered to broadcast QoS standards

Telco and Satellite Coordination

• Support uplink chains, bonded cellular and leased circuits for contribution and distribution
• Link uptime > 99.9%
• All faults escalated within 15 minutes and resolved or mitigated within agreed SLA
• Monthly SLA reports submitted on time with < 2% data discrepancy

Monitoring and QoS

• Operate observability platforms; ensure latency and packet-loss metrics within SLA
• MTTR < 15 minutes for critical incidents
• 100% of live channels actively monitored with real-time alerting
• QoS metrics (latency, packet loss, jitter) within defined SLA thresholds for > 98% of streams

R&D Support

• Assist in testing and documenting new transmission methods (e.g. 5G, LEO / MEO)
• Minimum 1 technology pilot or proof-of-concept completed annually
• Test results documented and presented to technical management
• Identified pilots deliver measurable performance or cost improvement

Security and Compliance

• Apply encryption, VPN and secure transit policies; maintain audit readiness
• Zero critical vulnerabilities in annual audit reports
• All network configurations and credentials managed according to security policy
• Incident response actions documented and verified during quarterly review

Tooling and Automation

• Use and refine scripts, templates and network automation tools for repeatable deployments
• ? 80% of recurring network tasks automated or templated
• Automation scripts version-controlled and peer-reviewed
• Measurable reduction in manual configuration errors over time

Documentation and Process Management

• Keep network diagrams, configuration archives, and SOPs current and version-controlled
• Create and maintain operational process documentation
• Drive adoption of standardized processes across team members and contractors
• Documentation updated within 48 hours of any change.
• Quarterly audits show 100% configuration traceability.
• Weekly status and incident reports submitted on time and complete
• Operational processes documented and reviewed quarterly
• Team process compliance measured at >90% in monthly audits

People and Collaboration

• Provide guidance and technical support to Network and Distribution Engineers
• Collaborate closely with Broadcast, DevOps, and Product teams to ensure seamless delivery
• Promote shared ownership of infrastructure uptime and problem resolution
• Participate in training, peer reviews, and cross-team learning sessions
• Drive creation, documentation, and adoption of operational processes and procedures for team members
• Lead Agile ceremonies and ensure active participation from subordinates and contractors
• Facilitate continuous improvement through regular retrospectives and process refinement
• Mentor team members in operational best practices and agile methodologies
• Contribute to the identification and testing of new distribution technologies
• Participate in R&D initiatives with cloud, CDN, and satellite partners
• Recommend optimizations to improve cost efficiency, latency and resilience
• Consistent collaboration with adjacent technical teams
• Completion of training and certification plans
• Documented knowledge-sharing and technical presentations per quarter
• 100% participation rate in Agile ceremonies from direct reports
• Quarterly process improvement initiatives documented and implemented
• Team adoption rate of new operational processes > 90% within 1 sprint
• 100% of team members actively participating in Agile ceremonies
• New operational processes documented within 2 weeks of identification
• Process adoption measured and reviewed quarterly with >90% compliance
• Retrospective action items tracked and completed within agreed timeframes
• At least one process improvement or pilot test completed annually
• Demonstrated cost or performance gains per review cycle
• At least one improvement or pilot test completed annually
• Demonstrated cost or performance gains per review cycle

If you would like to email your CV directly – please send it [e-mail]

Information displayed above not limited to advertisement.

Please consider your application as unsuccessful if you have not received a response within 14 days of submitting your application. However, please keep a lookout on our website, www.bedifferent.co.za, for available positions which you may be suited for.