Lead Management Associate

PNet (Pty) Ltd; Sandton; Hybrid; ZAR 200,000 - 300,000; Full time

Job summary

A leading recruitment platform is seeking a Lead Management Specialist to oversee lead qualification and management activities. This role involves collaborating with the sales team, maintaining CRM data integrity, and analyzing lead data to enhance conversion rates. The ideal candidate will have a matric education, 2+ years in sales or lead management, and hands-on experience with CRM systems. A hybrid working model and various benefits are offered.

Benefits

20 days annual leave

Paid sick leave from day one

16 days of family leave per year

Volunteering days

Maternity and Paternity leave benefits

Group life cover including disability and funeral cover

24 / 7 Employee Assistance Programme

Discovery Flexicare

Qualifications

• Accuracy and strong attention to detail
• Good communication and interpersonal skills
• Skills in MS Office, especially MS Excel
• SAP CRM experience
• Independent worker that can effectively prioritise and manage time
• Positive mindset to work and change
• Minimum of a matric education with 2+ years’ experience in sales / lead management and 3+ years with hands-on experience in CRM systems
• Proficiency in CRM platforms (e.g. SAP CRM, Salesforce, HubSpot)
• Familiarity with lead scoring and qualification tools
• Strong Excel and data analysis skills
• Excellent communication and collaboration skills
• Highly organized with an eye for detail
• Analytical mindset with the ability to interpret data and provide actionable insights

Responsibilities

• Review and qualify inbound leads based on predefined criteria
• Manage lead records, ensuring data integrity and accuracy
• Collaborate with the sales team for effective lead hand-offs
• Track lead progression and identify gaps in the pipeline
• Update and maintain lead records in the CRM
• Generate and share reports on lead activity and conversion metrics
• Analyze lead data to provide insights for optimizing lead flow
• Support cross-functional teams on lead related projects

Job description

Overview

Join our team and you will support the growth of our business by managing a range of lead management related activities. You will be responsible for managing ongoing day to day tasks, working with key stakeholders to drive business impact through the lead management activities.

Working in the Sales Support department, you will be contributing to the ultimate success of the Stepstone business.

By joining our team, you will be playing a vital role as together we reimagine the labour market to make it work for everybody.

Responsibilities

Lead Qualification and Management :

• Review and qualify inbound leads based on predefined criteria, ensuring they align with the ideal customer profile and line of business.
• Prioritize and score leads using lead scoring tools and methodologies to assess sales readiness.
• Manage lead records, ensuring data integrity and accuracy in the CRM system.
• Distribute qualified leads to appropriate sales team members based on predefined guidelines.

Sales Pipeline Support :

• Collaborate with the sales team to provide timely and effective lead hand-offs.
• Track the lead progression within the pipeline, identifying gaps and recommending actions to enhance lead conversion to both sales managers and Quality Assurance manager.

CRM & Data Management :

• Update and maintain lead records in the CRM (e.g. SAP CRM).
• Ensure CRM data hygiene by verifying lead information, identifying duplicates, and merging records as necessary.
• Generate and share regular reports on lead activity, source quality, and conversion metrics.

Reporting and Analysis :

• Analyse lead data to provide insights and recommendations for optimizing lead flow and conversion rates.
• Ensure delivery of ongoing lead management tasks (90% time) e.g. lead matching and allocation.
• Use third-party systems & tools to enable increased lead data quality.
• Support and work with cross-functional teams and stakeholders as needed on lead related projects.
• Identify opportunities for process improvements to enhance lead management.
• Provide sales with actionable leads that drive new business growth and positively impact the sales journey.
• Develop strong relationships with colleagues to support with lead tasks.

Qualifications

• Accuracy and strong attention to detail
• Good communication and interpersonal skills to collaborate with cross-functional teams and stakeholders at varying levels across the business.
• Skills in MS Office, especially MS Excel.
• SAP CRM experience
• Independent worker that can effectively prioritise and manage time.
• Positive mindset to work and change.
• Minimum of a matric education with 2+ years’ experience in sales / lead management and 3+ years with hands-on experience in CRM systems.
• Proficiency in CRM platforms (e.g., SAP CRM, Salesforce, HubSpot).
• Familiarity with lead scoring and qualification tools.
• Strong Excel and data analysis skills.
• Soft Skills :
• Excellent communication and collaboration skills to work effectively with cross-functional teams.
• Highly organized with an eye for detail.
• Analytical mindset with the ability to interpret data and provide actionable insights.

Additional Information

• We are a community here that cares as much about your life outside work as how you feel when you’re with us. Because your job shouldn’t take over your life, it should enrich it. Here are some of the benefits we offer :
• 20 days annual leave and extra days between Christmas and New Year
• Paid sick leave from day one
• 16 days of family leave per year
• Hybrid working model
• Volunteering days
• Maternity and Paternity leave benefits
• Group life Cover including disability and Funeral cover
• 24 / 7 Employee Assistance Programme
• Discovery Flexicare

Our Commitment

Equal opportunities are important to us. We believe that diversity and inclusion at The Stepstone Group are critical to our success as a global company, so we want to recruit, develop, and keep the best talent. We encourage applications from everyone, regardless of background, gender identity, sexual orientation, disability status, ethnicity, belief, age, family or parental status, and any other characteristic.