Lead Desktop Engineer

Boardroom Appointments; Klerksdorp; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A recruitment agency seeks an experienced IT manager in Klerksdorp to lead desktop support initiatives. The ideal candidate will possess strong technical expertise in desktop systems and enterprise IT, alongside proven leadership abilities. Responsibilities include overseeing IT projects, managing a team of engineers, and ensuring optimal performance of desktop operations. Advanced IT certifications such as MCSE and ITIL are advantageous. This role offers a unique opportunity to develop IT strategies and improve system efficiencies.

Qualifications

• Advanced knowledge of desktop systems and enterprise-level IT environments.
• Leading and managing a team of desktop engineers, providing mentorship.
• Overseeing large-scale IT projects including migrations and system implementations.

Responsibilities

• Coordinate execution of IT projects including desktop deployments.
• Act as escalation point for complex technical issues.
• Prepare and present performance reports to senior management.

Skills

Technical expertise in desktop systems

Leadership and team management

Project and stakeholder management

Strategic input and continuous improvement

Strong communication skills

Education

Advanced IT certifications (MCSE, CompTIA Network+, ITIL)

Job description

Key Experience and Skills:

• Extensive Technical Expertise
  • Advanced knowledge of desktop systems, operating systems (Windows, macOS, Linux), networking, and enterprise-level IT environments.
  • Expertise in advanced troubleshooting, system optimization, and supporting complex IT infrastructures.
  • In-depth understanding of IT security, data protection, and compliance protocols.
• Leadership and Team Management
  • Leading and managing a team of desktop engineers, mentoring junior and senior team members, and providing technical guidance.
  • Coordinating the execution of IT projects, including desktop deployments, upgrades, and troubleshooting initiatives.
  • Acting as the escalation point for complex technical issues and ensuring resolution.
  • Responsible for team performance, training, and resource allocation.
• Project and Stakeholder Management
  • Overseeing large-scale projects, such as desktop rollouts, migrations, and system implementations.
  • Communicating directly with management, clients, or stakeholders to define project scope, timelines, and objectives.
  • Ensuring that projects are completed on time, within budget, and meet quality standards.
• Strategic Input and Continuous Improvement
  • Contributing to the development of IT strategies, policies, and procedures to enhance desktop support and efficiency.
  • Identifying opportunities for process improvements, cost savings, and better performance.
  • Managing budgets and resources for desktop support operations and ensuring systems are well-maintained and secure.
• Communication and Collaboration
  • Strong interpersonal and communication skills, acting as a liaison between IT teams and non-technical stakeholders.
  • Preparing and presenting reports on desktop support performance, issues, and resolutions to senior management.

Additional Requirements:

• Project Management Experience: May involve leading cross-functional teams, handling IT budgeting, and ensuring deadlines are met.
• Certifications: Advanced IT certifications like Microsoft Certified Systems Engineer (MCSE), CompTIA Network+, ITIL certification, or equivalent can be beneficial.
• Vendor Management: Ability to work with third-party vendors and external support services