Lead Customer & Tech Support Team (Johannesburg)

Lularides; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading e-hailing support company in Johannesburg is looking for a full-time Support Team Lead to manage daily operations of the support team. The ideal candidate will possess strong customer and technical support expertise, excellent communication skills, and leadership abilities. This is an on-site role focused on enhancing customer satisfaction and resolving issues efficiently in a fast-paced environment.

Qualifications

• Experience in Customer Support and Technical Support.
• Proven track record in analyzing trends and resolving challenges.
• Strong written and verbal communication skills for team mentoring.

Responsibilities

• Manage support inquiries and provide resolutions.
• Troubleshoot technical and non-technical issues effectively.
• Analyze support trends to enhance service delivery.

Skills

Customer Support Expertise

Analytical Skills

Excellent Communication

Troubleshooting Proficiency

Leadership Skills

Organizational Skills

Adaptability

Job description

A leading e-hailing support company in Johannesburg is looking for a full-time Support Team Lead to manage daily operations of the support team. The ideal candidate will possess strong customer and technical support expertise, excellent communication skills, and leadership abilities. This is an on-site role focused on enhancing customer satisfaction and resolving issues efficiently in a fast-paced environment.