Lead Complaints Resolution Specialist (Ombudsman)

Old Mutual; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading insurance firm in Johannesburg is seeking an experienced complaints management professional to implement an effective complaints management framework. This role demands a strong focus on customer experience, law degree and the ability to manage complaints end-to-end. The candidate will analyze complaints trends, provide expert advice, and interact with regulatory bodies as necessary. Closing date for applications is November 24, 2025.

Qualifications

• Matric is required.
• LLB / Law qualification is preferred.

Responsibilities

• Implement best practice complaints management framework.
• Manage complaints end-to-end while ensuring resolution.
• Analyze complaints trends and report findings.
• Provide expert advice and support on complaints handling.

Skills

Action Oriented

Collaborates

Communicates Effectively

Customer Focus

Decision Quality

Directs Work

Interpersonal

Savvy

Manages Complexity

Education

Bachelors Degree (B): Law

Job description

A leading insurance firm in Johannesburg is seeking an experienced complaints management professional to implement an effective complaints management framework. This role demands a strong focus on customer experience, law degree and the ability to manage complaints end-to-end. The candidate will analyze complaints trends, provide expert advice, and interact with regulatory bodies as necessary. Closing date for applications is November 24, 2025.