Lead : Client Solutions

Makwait; Gauteng; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A leading client solutions company in South Africa is seeking a Client Solutions Lead to design and deliver innovative business solutions. This role involves mentoring teams, enhancing customer satisfaction, and driving revenue growth through digital transformation initiatives. Ideal candidates will have experience in client engagement and strong leadership skills.

Responsibilities

• Lead, train, and manage the client services team while mentoring Solution Architects.
• Develop and implement strategies to enhance client satisfaction and loyalty.
• Work collaboratively with clients to design value-driven business solutions.
• Build and maintain strong relationships with key clients and stakeholders.
• Drive revenue growth and support sales efforts with digital solutions.
• Ensure high-quality service delivery from internal teams.
• Establish and monitor KPIs for client services.
• Collaborate with cross-functional teams for cohesive client service.

Job description

Purpose of the roleLead : Client Solutions leads the design, development and delivery of innovative and scalable business solutions that addresses client needs and align with their strategic goals.

This role partners closely with clients and internal stakeholders to lead end-to-end solution initiatives, incorporating modern digital technologies in Networks, Digital Platforms and CX.

In addition to client engagement, the Lead plays a pivotal role in mentoring Solution Architects and managing cross-functional teams to ensure high-quality delivery, client satisfaction and business growth.

Role and Responsibilities

• Team Leadership : Lead, train, and manage the client services team while mentoring Solution Architects to ensure high standards of customer service, operational efficiency, and continuous technical and professional growth.
• Strategic Client Engagement : Develop and implement strategies to enhance client satisfaction, loyalty and growth by leading end-to-end digital transformation initiatives that integrate AI-driven technologies to optimize workflows, improve processes, and deliver exceptional business outcomes.
• Solution Development : Work collaboratively with clients to understand their needs and processes, designing value-driven business solutions aligned with their goals.
• Relationship Management : Build and maintain strong, lasting relationships with key clients and stakeholders.
• Sales and Business Development : Drive revenue growth and support sales efforts by delivering modern, enterprise-scale digital solutions that generate new business and achieve revenue, reduce time-to-market and improved customer satisfaction.
• Service Delivery Oversight : Ensure high-quality service delivery from internal teams and oversee the management of client projects.
• Performance Monitoring : Establish and monitor key performance indicators (KPIs) for client services and analysis of client feedback for continuous improvement.
• Cross-Functional Collaboration : Collaborate with cross-functional teams to ensure integrated and cohesive client service, while actively shaping the evolution of the Product Services Portfolio and delivering high-level and detailed solution architectures for RFPs and proposals that incorporate cloud, security, and digital best practices with practical implementation considerations.