Lead Caller

Ithemba Property Management (Pty) Ltd; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A property management company in Gauteng is seeking a driven Lead Caller for its Letting team. The role involves engaging with previously unreachable leads, assessing their interest, and converting them into successful lettings. Ideal candidates should have at least 1 year of experience in letting or a similar environment, strong verbal communication skills, and a confident telephone manner. Join a growing team and play a key role in the property management sector with performance-driven support.

Benefits

Professional growth opportunities

Supportive team environment

Exposure to structured sales processes

Qualifications

• Minimum 1 year experience in letting or a similar sales/customer contact environment.
• Ability to engage and convert leads into successful lettings.
• Experience in prospecting and lead qualification.

Responsibilities

• Contact unqualified, cold, and previously unreachable leads via phone, WhatsApp, and email.
• Re-engage prospects through professional communication and structured follow-ups.
• Handle objections and disengaged prospects confidently.

Skills

Strong verbal communication skills

Confident telephone manner

Ability to work independently

Basic computer literacy

Education

Grade 12

Job description

Lead Caller – Letting Department

Ithemba Property Management is looking for a driven and confident Lead Caller to join our Letting team. This role is ideal for someone who enjoys engaging with people, reactivating opportunities, and playing a key role in converting leads into successful lettings.

About the role

The Lead Caller is responsible for re‑engaging unqualified, previously unreachable, or non‑converting leads by making outbound calls and follow‑ups. The focus of the role is to assess interest, qualify prospects, gather accurate information, and either nurture leads or elevate sales‑ready prospects to the relevant agents.

Key responsibilities

• Contact unqualified, cold, and previously unreachable leads via phone, WhatsApp, and email
• Re‑engage prospects through professional communication and structured follow‑ups
• Conduct discovery conversations to understand tenant needs and assess suitability
• Handle objections and disengaged prospects confidently and professionally
• Qualify leads and transfer sales‑ready prospects to the relevant agents
• Schedule and manage follow‑ups and appointments
• Maintain accurate lead records, statuses, and notes on the system
• Meet daily and weekly call and contact targets

Minimum requirements

• Grade 12 (Essential)
• Minimum 1 year experience in letting or a similar sales / customer contact environment
• Strong verbal communication skills
• Confident telephone manner and customer‑focused approach
• Ability to work independently and meet activity targets
• Basic computer literacy (Outlook essential)

Key competencies

• Prospecting and lead qualification
• Product knowledge (letting environment)
• Customer service and service delivery
• Interpersonal communication skills
• Adaptability and problem‑solving

Why join Ithemba Property Management

• Be part of a professional and growing property management business
• Play a critical role in the pre‑sales and letting pipeline
• Gain exposure to structured sales processes and property operations
• Work in a performance‑driven, supportive team environment

📩 Apply
If you are confident, persistent, and enjoy turning conversations into opportunities, we’d love to hear from you.