Lead Administrator Supervisor

Akanyang Solutions; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading call centre provider in Gauteng is seeking an experienced Call Centre Supervisor. You will oversee a team to ensure high levels of customer service and performance via key responsibilities such as coaching, monitoring, and driving continuous improvement. The ideal candidate will possess strong leadership skills and be proficient in call centre systems. This permanent role requires in-person attendance.

Qualifications

• Experience as a Team Leader or Supervisor in a call centre.
• Strong leadership and coaching skills.
• Ability to manage multiple priorities under pressure.

Responsibilities

• Lead and motivate a team to meet performance targets.
• Monitor team performance through KPIs.
• Coach and train team members for skill development.
• Identify areas for process improvement.
• Prepare performance reports for management.

Skills

Leadership

Communication

Problem-solving

Interpersonal skills

Coaching

Conflict-resolution

Tools

Call centre systems

Reporting tools

Microsoft Office

Job description

About the Role

We are seeking a motivated and experienced Call Centre Supervisor to oversee a team of call centre agents, ensuring high levels of customer service, performance, and team morale.

The ideal candidate will be a natural leader with strong communication skills and a proven track record in managing teams in a fast‑paced contact centre environment.

Key Responsibilities

• Lead, motivate, and support a team of call centre agents to achieve daily, weekly, and monthly performance targets.
• Monitor and assess individual and team performance through KPIs and call quality checks.
• Provide regular coaching, training, and feedback to develop team skills and maintain service excellence.
• Drive continuous improvement by identifying areas for process enhancement.
• Prepare and present performance reports to management.
• Ensure compliance with company policies, procedures, and regulatory requirements.
• Foster a positive, professional, and customer‑focused team culture.

Skills & Experience

• Previous experience as a Team Leader / Supervisor in a call centre or customer service environment.
• Strong leadership, coaching, and people management skills.
• Excellent communication and interpersonal abilities.
• Ability to work under pressure and manage multiple priorities.
• Strong problem‑solving and conflict‑resolution skills.
• Proficiency in call centre systems, reporting tools, and Microsoft Office.

Job Details

Job Type : Permanent

Pay : R

Work Location : In person