LCL Export Agent

Top Vitae Recruitment; Gqeberha; On-site; ZAR 200,000 - 250,000; Full time

Job summary

A recruitment agency in Gqeberha is looking for a skilled Logistics Coordinator to manage LCL shipments and ensure compliance with routing requirements. The ideal candidate should have at least 3 years' experience in the industry, with a focus on LCL operations. Responsibilities include optimizing load planning, monitoring shipment accuracy, and implementing cost-saving measures. A proactive approach to customer satisfaction is essential.

Qualifications

• Minimum 3 years of overall industry experience, with at least 1 year handling LCL shipments.
• Solid understanding of NVOCC LCL business, including documentary requirements.
• Prior experience with a global LCL carrier or logistics company.

Responsibilities

• Ensure cargo moves as booked with a target of 99% on-time.
• Monitor carrier and vendor performance focusing on transit times.
• Maintain accurate tracking and tracing records in the designated system.
• Implement cost-saving measures to achieve efficiency benchmarks.

Skills

Load planning and optimization

LCL shipment handling

Compliance monitoring

Cost-saving measures implementation

Customer satisfaction focus

Education

3+ years industry experience

Understanding of NVOCC LCL business

Job description

ESSENTIAL FUNCTIONS :

• Operate and execute the LCL hub and LCL Ocean network—including load planning and optimization—within the defined geographical regions.
• Monitor export shipment accuracy by maintaining a 98% compliance rate with routing guides and country requirements.
• Coordinate with CFS to ensure all consolidation containers are loaded within 24 hours of arrival, maximizing operational efficiency.
• Ensure service and quality provided to the company's branches and agents consistently meet the company's standards, as measured by monthly service KPIs.
• Identify and implement cost-saving measures (e.g., optimizing own consolidations or co-loading) to achieve cost efficiency benchmarks set by management.
• Work with the LCL Hub Manager to achieve “Operational Excellence,” measured by on-time departures and customer satisfaction scores, within the assigned regions.
• Arrange exportation and re-exportation of LCL shipments from company branches to final destinations, ensuring 100% adherence to routing guide, sailing schedules, and country-specific requirements.

Manage general administrative functions, including :

• Monitor carrier and vendor performance, including subcontractor warehouse acting as CFS, focusing on transit times, document accuracy, and timely invoicing (target : invoices processed within 48 hours of receipt).
• Complete file reconciliation with zero discrepancies for all closed shipments.
• Maintain accurate tracking and tracing records in the designated system, ensuring status updates are entered within 12 hours of shipment milestones.
• Follow all country-specific rules and regulations, such as FMC and AMS compliance, with periodic audits for accuracy.
• Ensure C1 data is correctly added for shipments from company agents.

RESPONSIBILITIES :

• Ensure local and trans-shipment cargo moves as booked, with a target of 99% on-time movement.
• Coordinate loading of all consolidation containers with CFS, ensuring all loads are completed within agreed timeframes.
• Keep sailing schedules current and communicate changes to all relevant parties within 24 hours.
• Always follow the global routing guide and carrier policy.
• Perform any other duties as required, supporting the continuous improvement of the LCL export process

EDUCATION AND EXPERIENCE :

• Minimum 3 years of overall industry experience, with at least 1 year of experience handling LCL shipments
• Solid understanding of NVOCC LCL business, including documentary requirements, CFS operations, and ground transportation
• Prior experience with a global LCL carrier or forwarding / logistics company

Please consider your application unsuccessful should you not receive a response within 2 weeks of applying.