Lab Coordinator ICT Services

Nelson Mandela University; Gqeberha; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading South African university in Gqeberha seeks a General Computer Lab Coordinator responsible for managing and supporting computer laboratories. The role includes ensuring operational readiness, providing technical support, supervising student assistants, and maintaining adherence to ICT policies. Candidates should possess Grade 12 or equivalent, and an IT qualification is advantageous. Experience of two to five years in a similar role is required.

Qualifications

• Grade 12 or equivalent is required.
• An IT qualification will be an added advantage.
• Two to five years of relevant experience is necessary.

Responsibilities

• Manage and support student and staff computer laboratories.
• Coordinate lab assistants and oversee daily operations.
• Maintain an accurate inventory of lab equipment and software.

Skills

Interpersonal skills

Communication skills

Customer service skills

Knowledge of information security

PC software/hardware skills

Analytical skills

Education

Grade 12 or equivalent

Information Technology Qualification

Tools

Deep Freeze

Delpro

Papercut

Veralab

Job description

Nelson Mandela University reserves the right not to make an appointment. In considering candidates for appointment into the advertised posts, preference will be accorded to persons from a designated group in accordance with the approved Nelson Mandela University Employment Equity Plan.

CORE PURPOSE OF JOB

The General Computer Lab Coordinator is responsible for the effective management, maintenance, and support of student and staff computer laboratories across the University. The position ensures that computer labs remain functional, secure, and aligned with institutional ICT standards to support teaching, learning, and research. This includes overseeing daily operations, coordinating lab assistants, implementing software and hardware updates, maintaining asset registers, and ensuring a high‑quality user experience.

KEY PERFORMANCE AREAS

• Provides ICT support to students
• Manage the Student Assistants
• Oversee daily operations of all general computer labs, ensuring accessibility, uptime, and technical readiness
• Coordinate lab usage schedules, access control, and security in collaboration with Protection Services and Faculty representatives
• Log CRM cases for hardware and software issues
• Assist with student pins and passwords
• Manage the installation, configuration, and maintenance of hardware, operating systems, and application software in Computer Lab
• Ensure timely resolution of technical faults logged through the ICT Service Desk
• Maintain compliance with cybersecurity and software licensing requirements
• Provide frontline ICT support to students and academic staff within the labs
• Train and supervise student lab assistants to ensure effective service delivery and adherence to ICT policies
• Facilitate user awareness on acceptable use, digital literacy, and responsible computing
• Maintain an accurate inventory of lab equipment and software
• Ensure adherence to ICT asset management policies, including equipment lifecycle replacement and audit compliance
• Ensure safe working conditions in labs in accordance with Occupational Health and Safety (OHS) standards
• Implement energy‑efficient and sustainable ICT practices where possible
• Prepare operational and incident reports for ICT management

CORE COMPETENCIES

• Strong interpersonal, communication, and customer service skills, with experience in interviewing, supervision, and team coordination
• Solid knowledge of information security, PC software/hardware, Windows and macOS environments, networking, Active Directory, and lab management tools (Deep Freeze, Delpro, Papercut, Veralab)
• Effective analytical and problem‑solving abilities, including conceptual thinking and system integration
• Proven organisational skills, able to manage multiple labs, meet deadlines, and operate under pressure
• Experience managing budgets and understanding university (NMU/FTC) requirements and policies
• Focused on continuous improvement and addressing client needs, with a commitment to innovation in ICT service delivery

Requirements

• Grade 12 or equivalent
• Information Technology Qualification will be an added advantage
• Two to five years relevant experience

Additional information: cover letter required; equity targeted groups to be specified on the advert.