L1 NOC Engineer

Uptime Solutions; Cape Town; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A remote IT service provider is seeking a Junior NOC Technician to support US clients from anywhere in South Africa. Responsibilities include monitoring client infrastructure, performing system health checks, and documenting actions. Candidates should have 1-2 years of experience in an L1/NOC role. This is a great opportunity for those looking to develop their skills in a fast-paced IT environment.

Qualifications

• 2+ years in an L1 support, NOC or systems monitoring role.
• Strong knowledge of Windows Server environments.
• Familiarity with RMM tools and patch management required.

Responsibilities

• Monitor client infrastructure for alerts and performance issues.
• Perform daily, weekly, and monthly system health checks.
• Document all actions and escalate critical issues as needed.

Skills

Monitoring Tools proficiency

Windows Server management

Attention to detail

Communication skills

Education

Associate’s degree in IT

Tools

RMM platforms

Ticketing systems

Job description

This role will support a US Client, with hours 6am - 3pm SAST. This role is fully remote and can be worked anywhere in South Africa. It is a junior IT monitoring role, ideally seeking individuals with 1-2 years of experience working for an MSP in an L1/NOC role.

Position Overview

The NOC (Network Operations Center) Technician is responsible for monitoring, maintaining, and ensuring the health and performance of client systems, servers, and workstations. This role involves performing proactive system checks, responding to alerts, executing scheduled maintenance, and ensuring all environments remain compliant with the business's standards and security policies.

Key Responsibilities

• Monitor client infrastructure for alerts and performance issues using the business's monitoring tools.
• Perform daily, weekly, and monthly system health checks on servers, workstations, and network devices.
• Respond to and resolve alerts in accordance with defined SLAs.
• Execute routine maintenance tasks, including patch management, backups, and firmware updates.
• Document all actions, incidents, and resolutions in the ticketing system with high accuracy.
• Escalate unresolved or critical issues to Tier 1/2/3 engineers as needed.
• Ensure all systems remain compliant with the business's security and operational standards.
• Collaborate with the Service Desk and Engineering teams to improve processes and reduce recurring issues.
• Participate in after-hours on-call rotation as required.

Technical Focus Areas

• Monitoring Tools: Proficiency in RMM platforms and alert management.
• System Maintenance: Windows Server, Active Directory, patching, and backup verification.
• Networking: Basic understanding of switches, firewalls, and connectivity troubleshooting.
• Compliance: Apply security, patching, and documentation standards.

Qualifications

• Associate’s degree in IT or equivalent experience.
• 2+ years in an L1 support, NOC or systems monitoring role.
• Strong knowledge of Windows Server environments and workstation management.
• Familiarity with RMM tools, ticketing systems, and patch management.
• Excellent attention to detail and ability to work in a fast-paced environment.
• Strong communication and documentation skills.