L1 NOC Engineer

Uptime - MSP Operations, Delivered.; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A Managed Service Provider is seeking a junior NOC Technician to monitor and maintain client systems remotely from anywhere in South Africa. Candidates should have 1-2 years of experience in IT support, especially in a Level 1 or NOC role, with strong knowledge of Windows Server environments and RMM tools. This position involves proactive system checks, incident response, and ensuring compliance with security standards.

Qualifications

• 2+ years in a L1 support, NOC or systems monitoring role.
• Strong knowledge of Windows Server environments and workstation management.
• Familiarity with RMM tools, ticketing systems, and patch management.

Responsibilities

• Monitor client infrastructure for alerts and performance issues using the businesses monitoring tools.
• Perform daily, weekly, and monthly system health checks on servers, workstations, and network devices.
• Respond to and resolve alerts in accordance with defined SLAs.

Skills

Monitoring Tools

System Maintenance

Networking

Compliance

Education

Associate’s degree in IT or equivalent experience

Tools

RMM platforms

Windows Server

Active Directory

Job description

Job Description

This role will be supporting a US Client, the hours will be 6am - 3pm SAST. This role is fully remote and can be worked anywhere in South Africa. It is a junior IT monitoring role, ideally seeking individuals that have 1-2 years experience working for an MSP in a L1 / NOC position.

Position Overview

The NOC (Network Operations Center) Technician is responsible for monitoring, maintaining, and ensuring the health and performance of client systems, servers, and workstations. This role involves performing proactive system checks, responding to alerts, executing scheduled maintenance, and ensuring all environments remain compliant with the businesses standards and security policies.

Key Responsibilities

• Monitor client infrastructure for alerts and performance issues using the businesses monitoring tools.
• Perform daily, weekly, and monthly system health checks on servers, workstations, and network devices.
• Respond to and resolve alerts in accordance with defined SLAs.
• Execute routine maintenance tasks, including patch management, backups, and firmware updates.
• Document all actions, incidents, and resolutions in the ticketing system with high accuracy.
• Escalate unresolved or critical issues to Tier 1 / 2 / 3 engineers as needed.
• Ensure all systems remain compliant with the businesses security and operational standards.
• Collaborate with the Service Desk and Engineering teams to improve processes and reduce recurring issues.
• Participate in after-hours on-call rotation as required.

Technical Focus Areas

• Monitoring Tools : Proficiency in RMM platforms and alert management.
• System Maintenance : Windows Server, Active Directory, patching, and backup verification.
• Networking : Basic understanding of switches, firewalls, and connectivity troubleshooting.
• Compliance : Apply standards for security, patching, and documentation.

Qualifications

• Associate’s degree in IT or equivalent experience.
• 2+ years in a L1 support, NOC or systems monitoring role.
• Strong knowledge of Windows Server environments and workstation management.
• Familiarity with RMM tools, ticketing systems, and patch management.
• Excellent attention to detail and ability to work in a fast-paced environment.
• Strong communication and documentation skills.