L1 Engineer / Tier 1 IT Support Engineer

Greys Personnel; Sandton; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading recruitment agency is seeking a Tier 1 IT Support Engineer located in Sandton, Gauteng, South Africa. The ideal candidate will have over 3 years of IT support experience, a relevant IT qualification, and strong troubleshooting skills. Responsibilities include providing first-level support and resolving technical issues. A salary ranging from R15,000 to R18,000 CTC is offered based on experience.

Qualifications

• A minimum of 3 years of experience in IT support.
• Strong IT background with knowledge of technical infrastructure.
• Available immediately and possess own transport.

Responsibilities

• Provide first-level IT support to end-users.
• Diagnose and resolve common IT issues.
• Manage and track IT incidents promptly.
• Escalate unresolved issues to higher-level support.

Skills

Technical troubleshooting

Customer Relationship Management

Attention to detail

Problem Solving

Networking

Learning Agility

Education

IT Diploma or Qualification (A+, N+)

Job description

Job Requirements

• Appropriate IT Diploma and or Qualification including A+, N+ qualification, Microsoft 365 Fundamentals
• Available Immediately
• Own Transport
• A minimum of 3 years experience in IT with a solid background in IT support
• Strong IT background (technical & future trends)
• Information Technology, including all technical infrastructure, bare servers and networking, systems, processes, desktop
• security, desktop, remote, cloud computing, hosting, web services, hardware, software, and multiple devices (e.g., PCs, Macs, mobile devices).
• Technical troubleshooting and problem resolution
• Customer Experience
• Customer Relationship Management
• Execution & Results Orientation
• Relationship Management & Conflict Resolution
• Networking
• Learning Agility
• Management Information & Reporting
• Attention to detail
• Solution orientation / Problem Solving
• Process orientation

Job Duties

• Tier 1 IT Support Engineer is responsible for providing first-level support to end-users and resolving common IT issues.
• Troubleshooting : They diagnose and resolve basic IT issues, such as software glitches, hardware problems, and network connectivity problems.
• User Support : They provide assistance to users with their computers, software, and hardware.
• Incident Management : They manage and track IT incidents, ensuring they are logged and addressed promptly.
• Problem Resolution : They aim to quickly and efficiently resolve user issues, often through guided troubleshooting steps or by providing clear instructions.
• Escalation : If a problem cannot be resolved at Tier 1, they escape it to higher-level support for further assistance.
• Knowledge Base : They may utilize a knowledge base or online resources to find solutions to common issues, according to CompTIA

Salary

R15,000 - R18,000 CTC (Based on your experience)