KYC Consultant - 12-Month Contract

FirstRand Bank Limited; Sandton; On-site; ZAR 420,000 - 540,000; Full time

Job summary

FirstRand Bank Limited, a leading SA financial services employer, seeks a dedicated KYC Consultant to join RMB's KYC Operations. The role emphasizes processing queries, verifying client information, and ensuring documentation meets policy standards.

Excellent analytical and regulatory knowledge are essential, with strong Excel skills and stakeholder engagement. You will work in a collaborative team, adapt to evolving regulations, and contribute to risk management and client service.

Qualifications

• Honours or postgraduate qualification in Law, Compliance, or related field.
• Minimum 3 years’ experience in a CIB environment.
• Excellent analytical, problem solving, and time management skills.
• Strong Excel and other relevant business software skills.

Responsibilities

• Receive and resolve queries via email or telephonically.
• Verify client information and ensure correct documentation is collected.
• Proactively engage clients for KYC purposes before due date.
• Align with the overall KYC Operations strategy and regulatory policies.
• Build relationships with stakeholders and manage expectations.

Skills

Analytical thinking

Problem solving

Time management

Communication

Education

Law/Compliance degree

Tools

Excel

Job description

Job Description

Hello Future KYC (Know Your Client) Consultant, RMB is a place where exceptional people create their own opportunities by challenging the conventional and driving sustainable impact. United by our proud heritage and strong ethics. Innovative ideas, it’s the magic of our people and culture that sets us apart. Now, is the time to imagine your next move with South Africa’s number one employer in Financial Services for 2025, where you can embrace the power of collective thinking to unlock unique opportunities for our clients and society.

Are you someone who has an interest / experience in:

Business Processes

• Receive and resolve queries via email or telephonically.
• Identify source of queries and investigate reason for query/dispute.
• Provide relevant feedback/solutions timeously.
• Look for opportunities to refine processes and improve workflows across the team.
• This includes the investigation of disputes or discrepancies.

Client Service

• Identity and verify client’s KYC information.
• Verify whether entities have been reviewed according to internal policies/standards.
• Provide support to ensure that the client request/query is understood and that the correct documentation or details are selected.
• Proactively engage clients for KYC purposes before due date.
• Ensure deadlines are met according to Service Level Agreements.
• Ensure that client information is verified and documentation pre-populated before forwarding to the client.
• This includes ensuring that there are quality checks in place to vet documentation for correctness and secure the relevant approvals.

Strategic Alignment

• Align with the overall business strategy of KYC Operations and Client Groups.
• Participate in strategic planning and periodic updates of relevant internal policies.
• Identify and mitigate operational risks.

Stakeholder Management

• Build and maintain professional working relationships with all stakeholders, displaying excellent abilities to initiate dialogue, listen, influence and negotiate to achieve mutually beneficial outcomes.
• Initiate meetings with key stakeholders to track progress, manage expectations and ensure stakeholder requirements are delivered.
• Work with Client Groups and Business Units to streamline the gathering of KYC review information and regulatory documentation from clients.
• Preserve relationships despite airing conflicting views and seek mutual gains when addressing conflicts.
• Act speedily to resolve problems, queries and complaints.

Personal Development

• Continuously develop skills and knowledge.
• Seek feedback and identify areas for improvement.
• Motivated to ensure the highest standards of quality and productivity are consistently maintained.

In essence, this role requires a highly organized and analytical individual with a strong understanding of KYC regulations, laws and guidelines. Excellent communication, collaboration and problem-solving skills. They must be able to work independently and as part of a team and have the ability to adapt to changing regulatory requirements and industry trends.

Ideal candidate

• Understand regulatory requirements, especially with relation to Anti-Money Laundering/Know-Your-Customer frameworks, policies and procedures.
• Excellent analytical, problem solving, and time management skills.
• Strong Excel and other relevant business software skills.
• Experience in a compliance, AML / KYC client-oriented position.
• Honours Degree or postgraduate qualification in Law, Compliance or related field.
• Minimum 3 years’ experience in a CIB environment.

Access

• Opportunities to network and collaborate
• Challenging work
• Opportunities to innovate

Fit

• Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it
• Love putting our clients at the forefront of what you do

Are you interested to take the step?

We look forward to engaging with you further.

Important Closing Date Note

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below. 01/10/26

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

Should you have any queries, please log it via MyQ.

FirstRand provides a comprehensive range of financial services in South Africa and certain markets in broader Africa. The group also offers certain niche products and services in the UK and India. Listed on the Johannesburg Stock Exchange (JSE) and the Namibian Stock Exchange (NSX), FirstRand Limited is the largest financial institution by market capitalisation in Africa. The group follows a multi-branding approach. Its portfolio of financial services businesses includes FNB, RMB, WesBank, Ashburton Investments, Aldermore, MotoNovo and DirectAxis. Many are leaders in their respective segments and markets, offering transactional, lending, investment and insurance products and services The FirstRand Corporate Centre houses many of the critical functions required by a large and complex financial services group. The group's track record of delivering superior returns to shareholders has been achieved through a combination of organic growth, acquisitions, innovation and the creation of completely new businesses. The group’s purpose of delivering Shared Prosperity provides many opportunities for employees to innovate to address social and environmental challenges in our markets. All of our businesses have successful Volunteering programmes which also allow employees to adopt and support causes close to their hearts.