KYC/AML Support Specialist - Customer Ops (Hybrid)

Initiate; Cape Town; Hybride; ZAR 420 000 - 620 000; Plein temps

Résumé du poste

Initiate in Cape Town is looking for two KYC/AML/Customer Support Agents to join a hybrid team supporting players across the African market. You will handle queries, assist with verification and payments, and review documentation in line with KYC requirements.

Role involves AML monitoring, due diligence, and collaboration with Risk, Compliance, Payments and Operations. Strong communication and attention to detail are essential in a regulated, fast-paced environment.

Qualifications

• Experience in KYC, AML, customer support, fraud, risk or compliance.
• Experience in iGaming, online gambling, sportsbook or fintech is advantageous.
• Understanding of KYC/AML principles and customer verification processes.
• Strong attention to detail and ability to identify red flags.
• Excellent written and verbal communication; comfortable handling sensitive information.

Responsabilités

• Handle day-to-day customer queries across relevant support channels.
• Assist players with account, verification, payments and general platform-related queries.
• Review and verify customer documentation in line with KYC requirements.
• Conduct customer due diligence and elevate cases requiring further investigation.
• Support AML monitoring and identify potentially suspicious activity.
• Review player accounts and transactions for unusual or high-risk behaviour.
• Ensure customer information and documentation is accurately recorded and maintained.
• Escalate potential fraud, AML, responsible gambling or compliance concerns appropriately.
• Work closely with Risk, Compliance, Payments and Operations teams.
• Maintain a high standard of customer service while ensuring regulatory and internal requirements are followed.

Connaissances

KYC/AML

Customer Support

Fraud Risk Compliance

Description du poste

Initiate in Cape Town is looking for two KYC/AML/Customer Support Agents to join a hybrid team supporting players across the African market. You will handle queries, assist with verification and payments, and review documentation in line with KYC requirements.

Role involves AML monitoring, due diligence, and collaboration with Risk, Compliance, Payments and Operations. Strong communication and attention to detail are essential in a regulated, fast-paced environment.