Kitchen Administrator Protea Hotel By Marriott Or Tambo Airport

Marriott Hotels Resorts; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A global hospitality company is seeking a Front Desk Associate in Johannesburg. The role involves updating guest records, providing exceptional customer service, and maintaining office systems. Candidates should have at least 1 year of related experience and a high school diploma. This full-time position requires strong communication skills and attention to detail, ensuring a positive guest experience.

Qualifications

• At least 1 year of related work experience required.
• Health & Safety background or certificate preferred.

Responsibilities

• Update records, files, reservations, and answer inquiries from guests.
• Maintain confidentiality and follow company policies.
• Develop and maintain positive working relationships with others.

Skills

Customer Service Orientation

Communication

Interpersonal Skills

Detail Orientation

Education

High school diploma / G.E.D. equivalent

Tools

Microsoft Office

Job description

Description

POSITION SUMMARY

Enter and retrieve information contained in computer databases using a keyboard mouse or trackball to update records files reservations and answer inquiries from guests. Transmit information or documents using a computer mail or facsimile machine. Operate standard office equipment other than computers. Prepare letters memos and other documents using word processing spreadsheet database or presentation software. Handle incoming and outgoing mail including date stamping and distributing incoming mail. Create and maintain computer- and paper-based filing and organization systems for records reports documents etc. Compile copy sort and file records of office activities business transactions and other activities. Enter and locate work-related information using computers and / or point of sale systems.

CRITICAL TASKS

Policies and Procedures

• Maintain confidentiality of proprietary materials and information.
• Protect the privacy and security of guests and coworkers.
• Follow company and department policies and procedures.
• Ensure uniform nametags and personal appearance are clean hygienic professional and in compliance with company policies and procedures.
• Perform other reasonable job duties as requested by Supervisors.

Guest Relations

• Address guests service needs in a professional positive and timely manner.
• Actively listen and respond positively to guest questions concerns and requests using brand or property specific process (e.g. LEARN PLEASED Guest Response LEAP MYSTIQUE) to resolve issues delight and build trust.
• Welcome and acknowledge each and every guest with a smile eye contact and a friendly verbal greeting using the guests name when possible.
• Anticipate guests service needs including asking questions of guests to better understand their needs and watching / listening to guest preferences and acting on them whenever possible.
• Thank guests with genuine appreciation and provide a fond farewell.
• Assist other employees to ensure proper coverage and prompt guest service.

Communication

• Answer telephones using appropriate etiquette including answering the phone within 3 rings answering with a smile in ones voice using the callers name transferring calls to appropriate person / department requesting permission before placing the caller on hold taking and relaying messages and allowing the caller to end the call.
• Speak to guests and co-workers using clear appropriate and professional language.
• Prepare and review written documents (e.g. daily logs business letters memoranda reports) including proofreading and editing written information to ensure accuracy and completeness.
• Talk with and listen to other employees to effectively exchange information.

Working with Others

• Support all co-workers and treat them with dignity and respect.
• Develop and maintain positive and productive working relationships with other employees and departments.
• Partner with and assist others to promote an environment of teamwork and achieve common goals.
• Handle sensitive issues with employees and / or guests with tact respect diplomacy and confidentiality.

Physical Tasks

• Enter and locate work-related information using computers and / or point of sale systems.
• Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance.

Documentation / Reporting

• Create and maintain computer- and paper-based filing and organization systems for records reports documents etc.

Computers / Software

• Transmit information or documents using a computer.
• Enter and retrieve information contained in computer databases using a keyboard mouse or trackball to update records files reservation and answer inquiries from guests.
• Prepare letters memos and other documents using word processing spreadsheet database or presentation software.

Office Equipment

• Transmit information or documents using mail or facsimile machine.
• Operate standard office equipment other than computers such as telephone typewriter fax photocopier calculator and electronic peripherals.

Analytical Skills

• Computer Skills
• Learning

Interpersonal Skills

• Interpersonal Skills
• Team Work
• Customer Service Orientation
• Diversity Relations

Communications

• Telephone Etiquette Skills
• English Language Proficiency
• Communication
• Writing
• Listening
• Applied Reading

Personal Attributes

• Integrity
• Dependability
• Positive Demeanor
• Presentation
• Initiative
• Stress Tolerance
• Adaptability / Flexibility

Organization

• Detail Orientation
• Multi-Tasking
• Time Management
• Planning and Organizing

General Administration

• Typing

Computer Software

• Microsoft Office

Education

High school diploma / G.E.D. equivalent

Health & Safety background / certificate.

Related Work Experience

At least 1 year of related work experience

Supervisory Experience

No supervisory experience is required

Required Experience :

Unclear Seniority

Key Skills

Accounts Receivable,Customer Service,Accounting & Finance,Financial Situation,Custtomer Relationship,Product Knowledge,Communication,Customer Accounts,Financial Risk Assessment,Financial Risk Analysis,Risk Control,Payment Method,Financial statement,Business Relationships,Accounts Payable

Employment Type : Full-Time

Department / Functional Area : Administration

Experience : years

Vacancy : 1