KFC Beacon Bay - Lobby host

KFC; East London; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading fast-food restaurant chain in East London is seeking a Lobby Host to enhance the customer journey. The successful candidate will assist customers with kiosk orders, manage the flow of patrons, and maintain safety standards. Candidates should have a Matric certificate and customer service experience, with strong communication and guest management skills. This role requires a commitment to hospitality and the ability to multi-task effectively.

Qualifications

• Matric is required.
• Customer service certificate preferred.
• 6-12 months experience at KFC.

Responsibilities

• Elevate customer journey and manage kiosk orders.
• Assist customers and upsell menu items.
• Maintain connections between service providers.
• Manage customer flow and address needs.
• Adhere to health and safety regulations.

Skills

Customer service skills

English proficiency

Guest management

Technical skills for kiosk management

Professionalism

Multi-tasking

Attention to detail

Education

Matric

Customer service certificate

Job description

Job title : KFC Beacon Bay - Lobby host

Job Location : Eastern Cape, East London

Deadline : October 30, 2025

Quick Recommended Links

• Jobs by Location
• Job by industries

KEY RESPONSIBILITIES

• Elevate customer journey in FOH through authentic connections of Feel-Good brand experiences, in all customer touchpoints : Welcome, Ordering and Dine In
• Manage and assist customers with kiosk orders and future eCommerce strategies, ability to upsell items on the menu, recommend new promotions and references our Add Hope system
• Maintain Feel-Good connections in FOH between service delivery providers, drivers and CSTMs.
• Manage the flow of customers and any potential bottlenecks.
• Observe and act on customer needs throughout their dining experience to enhance experienced service levels (e.g., notice a drink refill is needed while seating another customer and ensuring the drink is refilled prior to getting back to the door).
• Protect assets and guests by adhering to sanitation, health and safety regulations and brand standards.
• Adhere to YUM’s culture principles.

Requirements

• Matric
• Customer service certificate
• 6-12 months KFC tenure
• English proficiency Ability to communicate in a clear, concise, and friendly manner.
• Committed to hospitality and guest experience.
• Display excellent guest management skills.
• Technically astute to manage the kiosk.
• Maintain a high and positive energy. Professionalism
• Ability to multi-taskTeam orientated.
• High attention to detailWell groomed
• Ability to stand / walk and stay focused and alert for extended periods of time.
• Remain tactful when facing confrontational situations.
• Hospitality / Hotel / Restaurant jobs