KEY ACCOUNTS MANAGER - SECUREDRIVE

Architectural Services; Durban; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A construction services firm in Durban is seeking a Key Account Manager to achieve sales targets by acquiring new B2B and SME customers, ensuring clients' needs are met. The ideal candidate has at least 3 years of experience in account management, excellent communication skills, and is proficient in MS Office. The role involves sourcing new business, managing budgets, and enhancing customer satisfaction.

Qualifications

• Minimum 3 years experience in sales or account management.
• Prior experience in Telematics is advantageous.

Responsibilities

• Source and acquire new business in B2B and SME.
• Generate business in assigned accounts as per targets.
• Ensure client needs and expectations are met.
• Develop budgets to support sales efforts.
• Work closely with support and resource management.

Skills

Excellent verbal and written communication skills

Great Interpersonal Skills

Computer Literate (MS Office, Excel, PowerPoint)

Action orientated

Problem Solving

Education

Matric / Grade 12

Relevant qualification/degree advantageous

Job description

Overview

Key Account Manager. Overall purpose of the job: The main objective of the Key Account Manager is achieve designated sales targets through sales to both B2B and SME customers and support key accounts as required.

Responsibilities

• Source and acquire new business in B2B and SME through an ongoing prospecting plan
• Generate business in the assigned accounts as well as attain new accounts for the business in line with Targets as set from time to time
• Ensure client’s needs and expectations are met by the business
• Maintain knowledge and awareness of competing products/services, discount and pricing structures, and overall strengths and weaknesses in order to determine how best to service and motivate accounts to stay with the business and create new customer relationships
• Ensure profitable sales volume and strategic objective targets are met
• Assess, clarify, and validate the consumers’ needs on an ongoing basis, maintaining high customer satisfaction ratings that are up to the business’s standards
• Work closely with the customer support and resource management departments in an effort to meet customer performance objectives as well as the customers’ expectations through complimentary cross-functional efforts
• Regular follow up of orders
• Assist with timely collections of outstanding invoices
• Developing Budgets
• Managing any issues that may arise with both internal and external customers
• Help develop initiatives to increase customer satisfaction and retention
• Assist the Company’s management with company-wide strategic planning
• Ensure works are executed as per company policies and procedure
• Prepares detailed proposals/quotes dependent on each consumer’s requirements

Minimum Qualifications And Experience

• Matric / Grade 12
• Relevant qualification/degree advantageous
• Minimum 3 years experience
• Excellent verbal and written communication skills
• Computer Literate (MS Office, Excel, PowerPoint)
• Great Interpersonal Skills
• Prior experience in Telematics advantageous

Attributes

• Action orientated
• Time Management
• Planning and Organizing
• Attention to detail
• Problem Solving
• Analytical
• Be comfortable with working in a fast paced and pressurised environment