Key Accounts Manager : Fleet And Rent A Car (Isando)

Zeda Limited; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading fleet management company is seeking a Key Accounts Manager in Gauteng, South Africa. The role focuses on creating and maintaining relationships with customers, achieving sales targets, and ensuring client satisfaction. Candidates should have 2-3 years of sales experience and a relevant qualification in marketing or communications. This position offers a full-time employment opportunity within a dynamic sales environment.

Qualifications

• Valid Driver's License.
• 2-3 Years' Experience within the Sales environment.
• 1-2 Years' Experience in a Rental / Fleet environment.

Responsibilities

• Create and maintain customer relationships to drive Avis market share.
• Conduct business reviews and rate renegotiations.
• Prepare and submit monthly client and board reports.

Skills

Sales experience

Customer relationship management

Negotiation skills

Analytical skills

Education

NQF Level 5 / 6 / 7 Qualification in Marketing / Communications or similar

Tools

Sales Force (CRM Tool)

Job description

Key Accounts Manager : Fleet and Rent a Car (Isando)

Location : Melrose, Gauteng, South Africa

The Key Accounts Manager is required to create and maintain relationships with potential and existing customers that result in the acquisition and growth of Avis share in the market and retention of customers as well as to meet or exceed New Business Targets set for the individual.

Key Deliverables and Outputs

• Plan approach to meet annual forecasts in line with the KPI's and business objectives / goals
• Achieve and grow rate per day and billed days as per target for car rental
• Assist Credit Control Department in collection of overdue payments in line with portfolio target set
• Evaluate pricing to ensure that it meets the company's profitability targets and present to the customers

Grow revenue in line with business targets for Avis

• Identify new business opportunities via different channels i.e. direct, Travel Management Company (TMC), website, cold calling tools, referrals, general media, Government Tender media as well as meet or exceed the individual targets set for New Business

Customer Management and Administration

• Conduct timeous business reviews with all major customers and include Executives where relevant
• Conduct timeous rate renegotiations prior to rate expiry
• Manage the existing client base based on customer satisfaction indicators (NPS) and targets
• Manage and implement relevant partnerships / corporate agreements
• Responsible for onboarding, presenting and reporting to new customers
• Plan and manage face-to-face customer meetings in line with call frequency standards
• Update and inform all customers regarding all products available and functional processes
• Identify and analyse lost accounts and plan approach for reacquisition
• Manage the Sales Force (CRM Tool) effectively in line with the sales requirements
• Collate all the necessary supporting documents for opening an account (credit facility) and submit it to the finance department in line with processes and procedures
• Collate information and create proposals in line with the business standards
• Attend to any customer queries or issues and escalation when necessary
• Identify, build and maintain relationships with key stakeholders to ensure client satisfaction and future growth

Reporting

• Prepare and submit monthly client and boards reports timeously
• Prepare and submit weekly pipeline reports timeously
• Generate and present monthly aged system reports
• Collate data to assist the manager in preparing for the managerial reports for submission to EXCO

Internal and External Stakeholders

The role requires close engagement and collaboration with key internal and external stakeholders.

Academic Qualifications

• Valid Driver's License.

Advantageous

• NQF Level 5 / 6 / 7 Qualification in Marketing / Communications or similar.

Work Experience

• 2-3 Years' Experience within the Sales environment.

Advantageous

• 1-2 Years' Experience in a Rental / Fleet environment.

Other Notes

• This role may be required to travel from time to time.
• This role may be required to work overtime / after hours from time to time.

Seniority level

Associate

Employment type

Full-time

Job function

Sales and Customer Service

Industry

Consumer Services