Key Accounts Manager

ABC Worldwide; Johannesburg; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading client-focused company in Johannesburg is seeking a dedicated professional for a full-time role to manage client relationships and enhance customer satisfaction. This position involves establishing connections, proposing strategic solutions, and coordinating with various teams to ensure customer objectives are met. Strong negotiation, organizational skills, and project management experience are essential.

Benefits

9% Provident fund contribution

Competitive Salary

Qualifications

• Manager experience required in customer-facing roles.
• Proven ability to expand customer relationships and coordinate effectively with teams.

Responsibilities

• Establish and maintain professional relationships with clients.
• Expand existing customer relationships through solution proposals.
• Coordinate with internal teams to meet customer expectations.
• Generate new sales to foster long-lasting relationships.

Skills

Expert knowledge of in-store merchandising product display

Marketing knowledge

Attention to detail

Project Management

Excellent organizational skills

Negotiation skills

Problem solving skills

Excellent written and verbal communication skills

Deadline driven ability

Ability to work independently within a team

Excel proficiency

Presentation skills

Ability to deal with complaints and negative criticism

Job description

Role Description

The role will require retaining existing clients and key customers through the strategic goals set out by the company. The candidate will be responsible to be customer facing and the main point of contact.

Responsibilities

• Conducting needs analysis on an ongoing basis.
• Monitoring pricing, promotions and end user exit-pricing.
• Keeping up to date with pricing in the market.
• Increasing volume of products sold.
• Ad‑hoc ordering of stock.
• Weekly analysis of dispos.
• Continuous monitoring of stock reports: sales/rate of sale/stock status/aged stock.
• Liaison with merchandising companies.
• Promotional planning – space planning PI labels visual displays.
• Prepare regular reports of progress and forecasts to Directors and Senior Management using key account metrics.
• Upsell and grow assigned channels/retailers.
• Complete Deal Plans for all focus deals with clear execution strategies and complete margin analysis.

Skills Set

• Expert knowledge of in‑store merchandising product display.
• Marketing knowledge.
• Attention to detail.
• Project Management.
• Excellent organizational skills.
• Negotiation skills.
• Problem solving skills.
• Excellent written and verbal communication skills.
• Deadline driven ability.
• Ability to work independently within a team.
• Excel proficiency.
• Presentation skills.
• Ability to deal with complaints and negative criticism.

Job Duties

• Establish and maintain a professional relationship with clients.
• Expand the relationships with existing customers by continuously proposing solutions that meet their objectives.
• Coordinate with various teams within our organisation so that the customers' expectations are met. (Serve as the link of communication between key customers and internal teams)
• Play an integral part in generating new sales that will turn into long‑lasting relationships.
• Help develop initiatives to increase customer satisfaction and retention.
• Assist all teams to meet financial targets and growth objectives.
• Be part of the discussion with management with regards to company strategic planning.
• Manage any project given beginning to end – project management.
• Take a clients requirements and assist with plans to meet those requirements.
• Excellent organizational skills.
• Ability in problem‑solving and negotiation.
• Obtain all necessary sign‑offs for all proposals, promos, etc. before communicating these to the customer.
• Review revenue progress pipeline strategic opportunities blockers and next steps as required with Senior Managers / Directors.
• Adhere to all Stingray processes and policies and maintain customer confidentiality at all times.
• Ensure all Stingray brands and corporate values are evident to the customer at all times.
• Understand and adhere to the Stingray Vision and our Values.
• Manage vendor accounts to ensure effective display of products in retail stores.
• Daily checks on implementation of promos / special pricing.
• Ensuring the best possible visual marketing of all Stingray Brands.
• Understand planograms and how to create, implement and maintain.
• Live and comply with the Stingray core beliefs and culture.

Benefits

• 9% Provident fund contribution
• Competitive Salary

Required Experience

Manager

Key Skills

IT Hardware, Ado, Agriculture, Market Research, Art And Craft

Employment Type

Full Time

Experience

years

Vacancy

1