Key Account Manager - P3

Sandvik Group; Noord-Kaap; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading mining technology company in South Africa is seeking a Key Account Manager to coordinate local business and manage key customer accounts. This full-time role requires managing customer relationships, developing business plans, and delivering exceptional customer satisfaction. Ideal candidates will have experience in business development, formal qualifications in business or mining, and a strong sense of initiative.

Qualifications

• Experience in business development and sales with demonstrated growth results.
• High sense of identifying and delivering value.
• Valid driver's license is required.

Responsibilities

• Manage and grow key customer accounts through effective account management.
• Develop and implement an annual local account business plan.
• Liaise with mine management to understand their needs and requirements.

Skills

Business development

Sales experience

Teamwork and collaboration

Customer satisfaction

Goal-driven

Education

Matric (Grade 12)

Formal qualification in business, mining, and/or engineering

Mine Overseer certificate of competence

Tools

Basic Computer Literacy

Job description

The Role:

The Key Account Manager is responsible for the overall coordination of local business and relationship with the nominated key account on site(s) for the entire Sandvik Mining and Rock Technology offerings. Key aspects of the responsibilities are building relationships and expanding business opportunities which require a detailed and profound understanding of the account's operational needs as well as Sandvik Mining and Rock Technology's capability to offer products & services to meet those needs. The Key Account Manager is a full-time role and covers a single or cluster of mines in a territory.

Managing strategically important customers, the Key Account Manager is responsible for developing, maintaining and growing key customer accounts through an effective account management process incorporating the customers’ strategic requirements with value propositions from Sandvik. Travel to key customer sites will be necessary, up to 50% of the time.

The role is equal parts managing our relationship in order to grow our overall market share, increase share of wallet, and drive customer loyalty, and managing information flow to and from our internal stakeholders to align the customer approach and understanding.

Key Responsibilities:

EFFECTIVE COST MANAGEMENT:

• To assess the account's total potential with SMR products & services and develop future market potential for SMR business with the account. Perform opportunity analysis by operations/projects on share of wallet.
• To adhere to the guidelines of the Global Framework Agreement with the account. Responsible for providing inputs on the Agreement's compliance, conformity and performance.
• Responsible for calculations of budgetary and investments providing the company & the responsible account with all necessary details.

EFFECTIVE CUSTOMER RELATIONS:

• To develop and implement a local account business plan annually to secure new business of the account within a defined area and responsibility. Responsible for customer satisfaction locally.
• To liaise directly with the account's local mine management in order to understand their needs and requirements. Responsibility for relationship management with the account.
• To co-ordinate both sides to support products & services delivery as being a single point of contact on the site.

EFFECTIVE OPERATIONS MANAGEMENT:

• To regularly update the local account business plan with business activities, relationship development, and opportunities through sales.
• To provide inputs from the site(s) related to new developments and innovations for operational efficiency on safety, productivity & operational costs.

SAFETY, HEALTH AND ENVIRONMENTAL EFFECTIVENESS

• Implement, maintain, and adhere to the Sandvik Mining and Rock Solutions Global 24 EHS standards / EHS Plans
• Reduction in Sandvik Mining and Rock Solutions Lost Time Injury Frequency Rate (LTIFR)
• Site-specific EHS Key Performance Indicators taking into account the Site Manager's duties and responsibilities to meet the set criteria.
• Comply with the SMR SHEQ management system and the objectives and targets set.
• Practice the SMR EHS Policies, Vision, It's Culture, and ‘Commitment & Responsibility
• Comply with SMR EHS Key Performance Indicators

Profile Required:

• Matric (Grade 12)
• Formal qualification in business, mining, and/or engineering
• Basic Computer Literacy
• Mine Overseer certificate of competence will be advantageous
• Knowledge of Sandvik products and/or services and their applications will be an added advantage
• A valid driver's license
• High sense of identifying and delivering value.
• Goal-driven and have a track record of achieving those great results through teamwork and collaboration.
• Business development and sales experience with demonstrated growth results.
• Demonstrated ability to identify and successfully execute a plan to achieve a desired outcome
• A high level of initiative, drive, and determination to set targets and achieve goals through exceptional levels of customer satisfaction is a key consideration in the selection for this position.

Please note that, should you not receive any response from us within 14 days, consider your application as unsuccessful. We however thank you for your interest in our company.

Sandvik is an equal opportunity employer, striving for practices and programs that are bias free and in which employees are treated fairly to ensure fair opportunity with the best outcome for every individual securing no discrimination on grounds including but not limited to, age, gender, gender expression, race, ethnicity, language, religion, sexual orientation, or disability. To ensure an inclusive, equitable and diverse work environment where people can develop and perform well, our focus areas are: great leadership, lifelong learning & development, career opportunities & open job market and safe & fair work environment.