Key Account Manager - JHB

Boardroom Appointments; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading recruitment firm in Johannesburg seeks an experienced professional to excel in customer care and business growth. The ideal candidate will have over 5 years in customer care or sales, strong relationship-building skills, and the ability to communicate effectively with senior management. Responsibilities include maintaining key accounts, developing new business opportunities, and ensuring timely product delivery. This role requires a valid driver's license and willingness to travel.

Qualifications

• At least 5 years experience in Customer Care/Sales/Brand Ambassador environment.
• Valid unendorsed driver’s license with own reliable vehicle.
• Willingness to travel nationwide.

Responsibilities

• Maintain and grow key accounts and develop new business.
• Develop relationships with customers and ensure strategic alignment.
• Identify new business opportunities.
• Ensure timely delivery of products to customers.
• Assist in developing strategic plans aligned with customer expectations.

Skills

Customer Care experience

Sales skills

Ability to deal with Senior Management

Knowledge of design and production costs

Strong relationship-building

Education

Customer Care and or Marketing diploma or degree

Tools

Syspro

Microsoft Office

Job description

• Customer Care and or Marketing diploma, degree and or relevant experience (advantageous)
• At least 5 years experience within Customer Care/ Sales/ Brand Ambassador environment
• Must have experience with dealing with Senior Management in Organizations
• Experienced with several systems (Syspro, Microsoft - Intermediate etc.)
• Full understanding of design and production costs to include waste, downtime, scrap, and re-work.
• Valid drivers license. (Unendorsed) with own reliable vehicle
• Willing to travel (nationwide when needed)
• Must be able and willing to pursue new business opportunities.
• Must be well presented and professional.

Responsibilities:

• Maintaining and growing key accounts as well as being responsible for developing new business.
• Developing relationships with customers and ensuring strategic alignment.
• Identifying new business opportunities by leveraging the full potential of the companys products.
• Identify customer needs and driving opportunities in alignment with the business strategy.
• Ensuring timeous and correct delivery of products to customers.
• Effectively implementing price increases maintaining price lists for customers.
• Assist in developing and implementing a strategic plan based on the company strategy and customer expectations.
• Researches and gathers appropriate information on target markets to qualified leads; plans and executes an effective sales approach.
• Represents the Company at different designer/ furniture tradeshows.
• Able to cultivate strong multi-player relationships.
• Conduct sales trips in their specific markets to personally contact qualified clients.
• Prepare customized bid proposals and conducts bid presentations.
• Maintain a well-informed working knowledge of all product ranges, production workflow, warrantee, and guarantee, etc.
• Generates sales reports including all booking reports and other daily, weekly, monthly, and annual reporting as directed (i.e., Visit Report, Sales vs. Budget for relevant region and Volume vs. Budget reports).
• Facilitate sales, goals and develop long term partnerships with customers.
• Liaise with customers with regards to forecasting and stock control.
• Responsible for timely follow up and on-going sales relationships with qualified clients to ensure ROI of attended shows/events.
• Maintain contact through direct mail, telephone, email, or personal sales calls with existing clients.
• Manage support staff including monitoring of assignments, productivity, and overall well-being.
• Actively contribute to teamwork through participation in staff meetings and by actively supporting colleagues.
• Motivate team.
• Demonstrate behaviours which reflect the KAP vision and values.
• Acting responsibly and performing your work in accordance with safety standards applied and directions given by your Manager, the Regulations, or relevant codes of practice.
• Supervise and control resource effectively to support customer delivery requirements and Lean Manufacturing principles.
• Monitor and maintain company Absence Control Procedures to ensure maximum attendance levels.
• Conduct incident, accident, non-conformity investigations ,associated reporting and action closure.
• Ensure KPIs are met by working to the overall plan, including management of, and reporting.