Key Account Manager – Gaming, Betting, & Gambling job – Market related salary – Johannesburg, S[...]

Initiate International; Johannesburg; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A leading B2B solution provider in Johannesburg is seeking a Key Account Manager to maintain and optimise business relationships. The ideal candidate should have over 5 years of experience in Account or Relationship Management within a B2B strategic context, preferably in the iGaming industry. Responsibilities include ensuring timely delivery of solutions, liaising with customers and internal teams, and driving customer satisfaction. Strong communication skills and a capacity for strategic thinking are essential for success in this role.

Qualifications

• 5+ years of experience in Account or Relationship Management, within a B2B strategic role.
• Experience in the iGaming industry is a distinct advantage.
• Strong commercial awareness and knowledge of business development.

Responsibilities

• Ensure timely delivery of company solutions according to customer needs.
• Represent the entire range of the company's Live products.
• Liaise with resources to undertake promotional fulfilment and campaign analysis.
• Act as an escalation point for customer issues and drive resolution.

Skills

Account Management

Relationship Management

Sales

Analytical Thinking

Negotiation

Education

Educational background in a related field

Tools

Microsoft Office Suite (Excel, PowerPoint)

Job description

A leading B2B solution provider for casino operators has an awesome new career opportunity for a Key Account Manager to join their growing team in Johannesburg. You will be responsible for maintaining and optimising business relationships and partnerships to achieve business KPIs. If you have at least 5 years’ of experience in Account or Relationship Management, within a B2B strategic role, this job could be perfect for you!

Your key job responsibilities as the Key Account Manager in Johannesburg will include:

• Ensuring the timely and successful delivery of company solutions according to customers’ needs and objectives
• Representing the entire range of the company’s Live products
• Distributing and presenting information to customers about upcoming game releases and opportunities
• Liaising with in-house resources and operators to undertake promotional fulfilment and analysis of campaigns and marketing initiatives
• Keeping close track on the performance of promotional campaigns to identify problems or issues that may arise
• Working closely with internal stakeholders to optimise strategy and ensure KPI targets are met
• Establishing and maintaining effective key account relationships
• Act as an intermediary between internal departments and customers
• Acting as an escalation point for customers for any issues, and drive resolution action
• Providing root‑cause analysis, driving continuous improvement and execution of solutions
• Proactively assessing, clarifying, and validating customer needs on an ongoing basis
• Any other ad‑hoc duties related to the role

Requirements for this Key Account Manager job in Johannesburg:

• 5+ years’ experience in Account or Relationship Management, within a B2B strategic role
• Experience in the iGaming industry a distinct advantage
• Sound commercial awareness and knowledge of business development
• Demonstrate a clear knowledge of how to generate results in a complex commercial environment
• Experienced at effective client management at a senior level
• Be analytical with the ability to think strategically
• Have a genuine passion for sales, negotiation, decision-making, and problem‑solving
• Educational background in a related field would be preferred
• Strong communication and written ability in English is essential (an additional language would be an asset)
• Proficiency with Microsoft Office Suite, such as Excel and PowerPoint
• Be presentable, willing to travel and work outside of normal office hours