Key Account Manager

NexChapter Recruitment; Pretoria; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A leading recruitment firm in Pretoria seeks an experienced Key Account Manager to drive account growth and foster relationships with clients. You will develop strategies to maximize revenue and identify upselling opportunities. The ideal candidate has over 5 years of experience in account management and a strong background in sales. This role offers a dynamic environment with opportunities for innovation and client engagement.

Qualifications

• 5+ years’ experience in Key Account Management, Sales, or Customer Success.
• Proven success in upselling and cross-selling.

Responsibilities

• Develop and implement account growth strategies.
• Build and maintain strong relationships with stakeholders.
• Collaborate with teams to deliver tailored solutions.
• Manage contract renewals and negotiate terms.
• Analyse account performance for growth opportunities.

Skills

Account growth strategies

Upselling and cross-selling

Client relationship management

Negotiation skills

Analytical skills

Education

Bachelor’s Degree or Advanced Diploma in Business, Sales, or related discipline

Job description

Duties

• Develop and implement account growth strategies to maximise revenue from existing clients.

• Identify upsell and cross-sell opportunities across assigned accounts to expand product and service adoption.

• Build and maintain strong, long-term relationships with key stakeholders and decision-makers.

• Collaborate with internal teams to design and deliver tailored solutions that align with customer needs.

• Proactively manage contract renewals and negotiate terms to ensure customer retention and revenue stability.

• Analyse account performance, identify gaps, and create actionable plans to drive growth.

• Monitor industry trends and competitor activities to stay ahead in the market.

• Prepare and present regular performance and pipeline reports to leadership.

Requirements

• Bachelor’s Degree or Advanced Diploma in Business, Sales, or a related discipline.

• Minimum of 5 years’ experience in Key Account Management, Sales, or Customer Success.

• Proven success in upselling, cross-selling, and expanding customer portfolios.