Key Account Manager

Lesley Snyman & Associates; Johannesburg; On-site; ZAR 500 000 - 700 000; Full time

Job summary

A South African company is seeking an experienced professional to drive and grow sales by managing key customer accounts. The ideal candidate will have a strong background in Key Account Management and at least 5–7 years of experience, particularly in the FMCG industry. Responsibilities include developing sales strategies, managing customer relationships, and providing market insights to support business planning.

Qualifications

• Minimum 5–7 years of proven experience in Key Account Management or Territory Sales.
• FMCG industry knowledge within South Africa and Sub-Saharan Africa is advantageous.
• B2B experience in commercial refrigeration or related industry is beneficial.

Responsibilities

• Develop and implement account strategies and sales plans to achieve targets.
• Manage, retain, and grow existing customer accounts while identifying new opportunities.
• Maintain strong customer relationships through effective contract management.

Skills

Key Account Management

Sales Strategy Development

Customer Relationship Management

Market Insights

Contract Management

Education

National Diploma or higher in Sales or Marketing

Tools

CRM Systems

Job description

Drive and grow sales by managing and developing key customer accounts in line with annual sales and profitability targets.

Minimum Requirements and Qualifications

• National Diploma or higher in Sales or Marketing
• Minimum 5–7 years of proven experience in Key Account Management or Territory Sales
• FMCG industry knowledge within South Africa and Sub-Saharan Africa (advantageous)
• Strong track record of managing major national accounts at head-office level
• B2B experience in commercial refrigeration or related industry (beneficial)
• CRM system knowledge or certification
• Valid driver’s license and own reliable transport

Key Performance Areas

• Develop and implement account strategies and sales plans to achieve annual sales turnover and profitability targets
• Manage, retain, and grow existing customer accounts while identifying and converting new business opportunities
• Maintain strong customer relationships through effective contract and agreement management
• Conduct monthly reviews of customer results, identify variances, and take corrective action to stay aligned with budgets
• Provide market insights and account intelligence to support business planning and product development
• Promote company values, teamwork, and collaboration to drive performance across accounts