Key Account Manager

RELX International; Johannesburg; Hybrid; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Medical Aid

Retirement Plan

Family benefits

Study leave

Job summary

LexisNexis Legal & Professional seeks a results-driven Key Account Manager to drive sustainable revenue growth in higher education through strategic account management and new business development. This hybrid role focuses on retention, expansion, and digital transformation using AI-enabled sales tools.

You will build trusted relations with faculty, librarians, procurement teams, and department heads, deliver product demos, lead renewals, and collaborate with Marketing, Product, and Customer

Qualifications

• Bachelor’s degree in Business, Marketing, Education, or related field.
• Proven experience in sales, business development, account management, or customer success.
• Strong understanding of the academic and higher-education market.
• Experience using CRM platforms and digital sales tools.

Responsibilities

• Drive revenue growth and expand market penetration in higher education.
• Retain and expand existing accounts while securing new opportunities.
• Develop annual territory and account plans with stakeholders.
• Deliver product demonstrations and formal proposals.
• Maintain CRM records and forecast performance.
• Collaborate with Marketing, Product, and Customer Success.
• Stay current with AI trends in education and publishing.

Skills

Sales & BD

Account management

Customer success

Strategic planning

Education

Bachelor’s degree in Business, Marketing, Education, or related field

Tools

CRM platforms

Job description

About the Role

The Key Account Manager drives sustainable revenue growth, market penetration, and strategic partnerships within higher education. This hybrid role combines new business development with strategic account management, focusing on retaining and expanding existing accounts while securing new opportunities.

You’ll serve as a trusted advisor to academic institutions, faculty, librarians, authors, and decision-makers, driving product adoption, customer satisfaction, and digital transformation. AI fluency is essential to enhance sales effectiveness, customer engagement, and business outcomes.

Key Responsibilities

Market Analysis & Strategic Planning

• Conduct market research to identify customer needs, competitor activity, emerging trends, and growth opportunities.
• Develop and maintain annual territory and account plans covering revenue objectives, account priorities, stakeholder strategies, and growth opportunities.
• Use market intelligence and AI-driven insights to improve territory planning, account prioritisation, and product positioning.

Strategic Account Management

• Manage a portfolio of academic accounts to support customer retention, satisfaction, and sustainable revenue growth.
• Expand accounts through greater adoption of existing products and introduction of value-added solutions.
• Deliver successful renewals for allocated customer agreements and contracts.
• Identify and mitigate retention risks while strengthening long-term customer partnerships.

Product Adoption & Stakeholder Engagement

• Retain, grow, and secure product adoptions across academic institutions.
• Build trusted relationships with faculty, librarians, procurement teams, department heads, authors, and key decision-makers.
• Maintain regular virtual and in-person customer engagement, providing responsive, high-quality service.
• Promote customer success, product utilisation, and long-term account advocacy.

Business Development & Revenue Growth

• Identify, qualify, and pursue new opportunities within existing and prospective accounts.
• Build pipeline through proactive prospecting, networking, and stakeholder engagement.
• Deliver tailored product demonstrations, presentations, and proposals.
• Negotiate and close new contracts, renewals, and commercial agreements.
• Achieve assigned new-business, retention, and revenue-growth targets.

AI Enablement & Digital Fluency

• Use AI-powered tools to enhance customer engagement, sales planning, forecasting, pipeline management, and productivity.
• Identify opportunities for AI-enabled solutions that support digital transformation in academic institutions.
• Stay current with emerging AI trends in education, research, and academic publishing.

Collaboration & Performance Reporting

• Partner with Marketing, Product, Customer Success, Editorial, and Support teams to deliver tailored customer solutions.
• Share customer and market insights that inform product development and innovation.
• Maintain accurate CRM records and monitor account health, product adoption, pipeline, and renewal performance.
• Provide regular sales forecasts, performance updates, and strategic recommendations.

Qualifications & Experience

• Bachelor’s degree in Business, Marketing, Education, or a related field.
• Proven experience in sales, business development, account management, or customer success, preferably in education, publishing, information services, or technology.
• Strong understanding of the academic and higher‑education market.
• Demonstrated ability to manage strategic accounts while developing and securing new business.
• Experience using CRM platforms and digital sales tools.

About Our Team

LexisNexis Legal & Professional serves customers in more than 150 countries and employs 11,800 people worldwide. As part of RELX, we use AI and advanced technologies to improve productivity and transform the business and practice of law. Our teams develop, test, and validate solutions in line with RELX Responsible AI Principles.

About the Business

LexisNexis Legal & Professional provides legal, regulatory, and business information and analytics that help customers increase productivity, improve decision‑making, achieve better outcomes, and advance the rule of law around the world.

Work in a Way That Works for You

We support a healthy work-life balance through wellbeing initiatives, shared parental leave, study assistance, and sabbaticals. This hybrid role offers flexible working hours to help you work when you’re most productive.

Working for You

• Medical Aid
• a Retirement Plan with risk benefits covering disability, critical illness, life and funeral cover
• modern family benefits including adoption and surrogacy
• study leave

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.

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