Key Account Manager

takealot.com; Cape Town; On-site; ZAR 500 000 - 700 000; Full time

Job summary

A leading South African e-commerce company in Cape Town is seeking a Key Accounts Manager to join its Fulfilment Solutions division. The role involves developing strategies for key clients, managing existing accounts, and generating new business opportunities while ensuring exceptional client service. Ideal candidates should have 3-5 years of experience in sales and strong communication skills. The company offers a dynamic work environment focused on innovation and continuous growth.

Benefits

Purpose-driven impact

Advanced technology

Career growth

Inclusive culture

Qualifications

• 3-5 years experience in a sales or target-driven environment, managing key accounts.

Responsibilities

• Assist sales team in analysing key accounts for premium service.
• Develop key account plans in line with overall strategy.
• Generate new business opportunities for key customers.
• Prepare and present sales proposals to negotiate and close deals.
• Build strategic relationships with clients and ensure their needs are addressed.
• Analyse sales opportunities using data and research.
• Provide exceptional client service in all interactions.

Skills

Excellent verbal communication skills

Excellent written communication skills

Problem-solving skills

Negotiation

Relationship building

Customer focus

Pressure resilience

Attention to detail

Planning and organizing

Proficiency in relevant software packages

Knowledge of sales strategies

Good understanding of developing sales reports

Education

Grade 12

Relevant tertiary education in sales or marketing

Job description

Takealot Fulfilment Solutions (TFS), a division of Takealot Online (RF) (Pty) Ltd, is looking for a highly talented Key Accounts Manager to join our team in Cape Town.

Join Our Mission at Takealot Fulfilment Solutions | We Are TFS

Revolutionising e-commerce logistics in South Africa with cutting‑edge technology and operational excellence. We deliver 30+ million orders annually, empowering businesses and driving economic growth.

Who We're Looking For:

Innovative, ambitious individuals ready to shape the future of e‑commerce logistics. At TFS, "Uniquely You" meets "Powerfully Us", where your individuality strengthens our collective mission.

At TFS, your growth is our growth. You'll be joining a team powered by Takealot Group's core values.

This position reports to the

Commercial Manager

Your responsibilities can include:

• Assist the sales team with analysing and identifying which accounts are key to the company at any one time (i.e. produce most profit for the company), and implement procedures to ensure that they receive premium customer service;
• Develop and implement key account plans and approaches in line with the overall strategy formulated by the commercial manager;
• Identify and generate new business opportunities for key customers on going to achieve predetermined sales targets and margins;
• Prepare and present sales proposals and presentations to new and existing key clients to negotiate and close deals;
• Create tailored solutions that meet the client's short and long‑term needs;
• Build strategic working relationships with clients and maintain a high level of client contact (telephonic and face‑to‑face) to ensure that their specific requirements are addressed, to monitor and grow existing business;
• Analyse potential sales opportunities by using data analyses, segmented research and information available to identify the attributes most valued by these potential clients;
• Provide professional and exceptional client service in all interactions with clients;
• Closely monitor competitors and maintain client database;
• Keep all administrative work updated;
• Report on sales opportunities and achievements as required (weekly and monthly); and
• Maintain a high level of relevant industry knowledge.

Qualifications and experience:

• Grade 12. Relevant tertiary education in sales or marketing preferred.
• 3‑5 years experience within a sales or target‑driven environment including experience managing key accounts.

Skills, Knowledge & Abilities required:

• Excellent verbal communication skills
• Excellent written communication skills
• Problem‑solving skills
• Negotiation
• Relationship building
• Customer focus
• Pressure resilience
• Attention to detail
• Planning and organising
• Proficiency in relevant software packages and applications
• Knowledge of sales strategies and concepts
• Good understanding of developing sales reports

Why Join TFS:

• Purpose‑driven impact: Transform lives through logistics innovation
• Advanced technology: Work with cutting‑edge systems in a fast‑paced environment
• Career growth: Thrive in an agile space that champions continuous improvement
• Inclusive culture: Your unique perspective drives extraordinary results

More than just a job, we offer:

A culture that celebrates individual uniqueness while championing the strength of togetherness. Be part of creating sustainable, scalable solutions that make a difference across South Africa's e‑commerce landscape.

At TFS, your growth is our growth. You'll be joining a team powered by Takealot Group's core values.

Takealot Fulfilment Solutions (TFS) is an Equal Opportunity Employer. Applicants from previously disadvantaged groups and people with disabilities will be given preference.