Junior Vip Account Manager

Sportingbet South Africa; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading iGaming company in Cape Town seeks a Junior VIP Account Manager to nurture relationships with high-value players. You will deliver personalized support, manage communication, and execute campaigns to enhance VIP player experience. Ideal for candidates passionate about sports and gaming with strong communication skills and a knack for customer service. The role offers competitive salary and opportunities for growth in a dynamic environment.

Benefits

Competitive salary

Performance-based incentives

Opportunities for career growth

Dynamic and supportive environment

Qualifications

• 1-2 years' experience in customer service, sales, or account management, ideally in iGaming.
• Excellent written and verbal communication skills in English.
• Strong interpersonal skills and professional phone, email, and chat etiquette.

Responsibilities

• Build strong relationships with assigned VIP and high-value players.
• Support onboarding of new VIPs to the program.
• Manage communication via phone, email, WhatsApp, and live chat.
• Execute personalized campaigns and promotions for VIP players.
• Monitor player activity to increase engagement and lifetime value.
• Proactively reach out to players to improve retention.
• Track VIP portfolio performance and report key metrics.
• Provide feedback for improving VIP proposition and performance.

Skills

Customer service skills

Sales experience

Account management

Interpersonal skills

Communication skills

Attention to detail

Multitasking

Passion for sports and gaming

Job description

About UsAt Sportingbet we are passionate about delivering a thrilling and responsible iGaming experience.

We operate in a fast-paced, dynamic environment where integrity, innovation, and customer focus are paramount.

We are committed to upholding the highest standards of regulatory compliance while fostering a culture of high performance and continuous improvement.

We empower our team to take ownership, drive results, and contribute to our success.

Role Overview

As a Junior VIP Account Manager, you will assist the VIP team in managing and nurturing relationships with high-value players. Your goal is to deliver a best-in‑class customer experience that drives engagement, loyalty and lifetime value. You'll act as a key contact for selected VIP and potential VIP players, ensuring they receive exceptional service and personalised support. This role is ideal for someone who's passionate about sports and gaming, confident in communication and eager to develop a career in customer relationship management and VIP services.

Key Responsibilities

• Build strong, trusted relationships with assigned VIP and high‑value players.
• Support the onboarding of new VIPs and ensure a smooth transition into the VIP programme.
• Manage day‑to‑day communication via phone, email, WhatsApp and live chat.
• Execute personalised campaigns, promotions and rewards for VIP players.
• Monitor player activity and identify opportunities to increase engagement and lifetime value.
• Proactively reach out to players to improve retention and reduce churn.
• Track VIP portfolio performance and report on key metrics (deposits, NGR, retention rates, etc.).
• Provide feedback and insights to improve the overall VIP proposition and portfolio performance.

Requirements

Essential

• 1–2 years' experience in customer service, sales, or account management — ideally in iGaming.
• Excellent written and verbal communication skills in English.
• Strong interpersonal skills with a professional and confident phone, email and chat etiquette.
• Passion for sports and iGaming.
• Ability to work flexibly based on VIP player needs.
• High attention to detail and ability to multitask in a fast‑paced environment.

Desirable

• Experience in the iGaming sector.
• Understanding of player behaviour and lifecycle management.
• Additional South African languages (e.g., Afrikaans, isiXhosa, isiZulu).

What We Offer

Competitive salary and performance-based incentives. A dynamic and supportive environment with opportunities for career growth. Exposure to one of the most exciting and fast-growing sectors in South Africa. A vibrant Cape Town office culture with a focus on teamwork, learning, and development. Sportingbet is committed to transformation and as such employment consideration will be in accordance with the Employment Equity Act requirements.

Only candidates meeting the minimum requirements will be contacted.