Junior Technical Support Engineer

Paracon; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading ICT company in Johannesburg is seeking an enthusiastic Service Desk Engineer. This entry-level role offers extensive training and opportunities for career growth in the fast-paced ICT industry. Responsibilities include supporting customers with networking equipment and ICT services. A Matric/High School certificate is required, and no prior experience is necessary. Join a dynamic team and start your rewarding career in technology.

Benefits

Hands-on training

Access to certifications

Career development pathways

Qualifications

• Matric / High School certificate is required.
• Knowledge of Networking & Security is advantageous.
• Understanding of ICT services is beneficial.

Responsibilities

• Provide support and troubleshooting for networking equipment.
• Engage with the NOC environment proactively.
• Log cases and escalate issues when required.

Skills

Problem-solving skills

Troubleshooting skills

Knowledge of Networking & Security

Ability to work independently

Team collaboration skills

Eagerness to learn

Education

Matric / High School certificate

Job description

About the Role

We are looking for an enthusiastic and motivated Service Desk Engineer to join our team. This is an entry-level position where you will support our corporate, reseller, and wholesale customers in the Information, Communications and Telecommunications (ICT) industry.

No prior experience is required - we provide on-the-job training and opportunities to complete industry-relevant courses and certifications through the company.

This is your chance to kickstart a rewarding career with one of the most dynamic companies in South Africa.

Key Responsibilities

• Provide support and troubleshooting for networking equipment and CPEs.
• Support and troubleshoot voice and cloud solutions.
• Proactively monitor and engage with the NOC environment.
• Log cases and escalate issues to upstream providers when required.
• Continuously improve skills and performance, guided by KPIs.
• Participate in shift work, including graveyard/standby duty (one week per month).

Requirements

• Education: Matric / High School certificate (Required).
• Driver's License: Preferable but not essential.
• Knowledge:
• Networking & Security knowledge (advantageous).
• Understanding of ICT services is beneficial.

• Skills & Attributes:
• Strong problem-solving and troubleshooting skills.
• Intelligent, hardworking, and self-motivated.
• Eagerness to learn and grow in the ICT field.
• Ability to work independently and as part of a team.

Why Join the team?

• Gain hands-on training in a dynamic and growing industry.
• Access to certifications and career development pathways.
• Opportunity to work with cutting-edge networking, voice, and cloud technologies.
• Be part of a forward-thinking company shaping the future of ICT in South Africa.

Job Details

• Job Type: Full-time
• Ability to commute/relocate: Fourways, Gauteng: Reliably commute or planning to relocate before starting work (Preferred)
• Work Location: In person