Junior Technical Consultant

The Legends Agency; Cape Town; Hybrid; ZAR 300 000 - 400 000; Full time

Job summary

A global technology provider is seeking a Junior Technical Consultant in Cape Town. This role involves supporting advanced technical solutions, customer support, and product training. The ideal candidate will have at least 1 year of technical support experience, strong communication skills, and a proactive approach to problem-solving. This position offers a hybrid work environment and opportunities for continuous learning.

Qualifications

• Minimum 1 year of relevant technical experience (e.g., IT support, consulting, helpdesk).
• Ability to work effectively in a hybrid team environment.
• Strong communication and interpersonal skills.

Responsibilities

• Assist in configuring and deploying software and hardware solutions across client environments.
• Provide responsive technical support and troubleshooting to resolve client issues.
• Deliver end-user and partner training on product functionality and best practices.

Skills

Technical support

Communication skills

Proactive problem-solving

Service-oriented

Detail-oriented

Fast learner

Job description

Overview

Junior Technical Consultant

Join a Global Tech Company Delivering AI, Speech, and Workflow Solutions

Cape Town Remote Initially, Hybrid Thereafter | Salary: Market Related

About Our Client

Our client is a global technology provider delivering transformative solutions across the legal and medical industries. With a strong international footprint and partners in over 50 countries, they specialize in Speech Technology, AI tooling, Workflow Automation, Telephony, and 3D printing. The company is fast-growing, innovation-driven, and values individuals who bring energy, curiosity, and a drive to learn.

The Role

Junior Technical Consultant

As a Junior Technical Consultant, you will support the deployment and adoption of advanced technical solutions by assisting with professional services delivery, customer support, and product training. This is a hands-on role that offers the opportunity to build deep product knowledge while working directly with global clients and internal teams. Youll be part of a collaborative environment that encourages continuous learning and development across a broad portfolio of modern technologies.

Key Responsibilities

• 1+ years of experience in a technical support, IT services, or implementation environment
• Assist in configuring and deploying software and hardware solutions across client environments
• Provide responsive technical support and troubleshooting to resolve client issues
• Deliver end-user and partner training on product functionality and best practices
• Collaborate with sales, development, and support teams to ensure smooth client onboarding
• Help document technical processes, feedback, and improvement opportunities
• Stay updated on new product features and industry developments
• Support internal product testing and demonstration environments

About You

• Minimum 1 year of relevant technical experience (e.g., IT support, consulting, helpdesk)
• Strong communication and interpersonal skills; able to work with customers and teams alike
• Fast learner with a genuine interest in new technologies and systems
• Detail-oriented, resourceful, and proactive in problem-solving
• Service-oriented mindset with a professional approach to client communication
• Ability to work effectively within a hybrid team environment
• Second language such as German, Dutch, French, or Spanish is highly advantageous
• Familiarity or interest in areas like speech recognition, workflow automation, or telephony is a plus