Junior Systems Engineers

Ioco; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading IT services provider in South Africa is seeking a Junior Systems Engineer to support their infrastructure operations. This position involves monitoring security systems, responding to incidents, and collaborating with senior staff in a dynamic environment. Candidates should have a relevant certification and a strong knowledge of IT fundamentals. This role requires on-site presence with a 24x7 shift work schedule.

Benefits

Equal opportunity employer

Professional growth opportunities

Qualifications

• Fundamental understanding of operating systems (Windows, Linux) and networking concepts.
• Basic hands-on experience with core security technologies.
• Ability to explain technical findings to non-technical stakeholders.

Responsibilities

• Monitor security tools for security alerts and respond to incidents.
• Conduct initial incident triage and manage responses.
• Stay informed about current security threats and assist in audits.

Skills

Basic IT Knowledge

Attention to Detail

Communication Skills

Problem Solving

Collaboration

Education

National Senior Certificate / Matric / N3 / Grade 12

Microsoft 365 Certification

A+, N+

Bachelor’s degree in IT or Computer Science

Tools

SIEM

EPP + EDR

Secure Web Gateways

Mail Web Gateways

Vulnerability Management

Job description

Overview

iOCO Infrastructure Services Invites You to Explore Possibilities.

Are you a tech enthusiast ready to kickstart your IT career? We’re looking for a Junior Systems Engineer to support our growing infrastructure and gain exposure to a wide range of technologies. You’ll work alongside experienced engineers, develop your technical skills, and be part of a collaborative team that values innovation and continuous learning.

Responsibilities

• Monitoring: Constantly monitor security tools, such as SIEM (Security Information and Event Management), antivirus systems, and DLP (Data Loss Prevention) systems for security alerts.
• Initial Incident Response: Respond to basic security events (e.g., failed login attempts, suspicious network traffic) by following pre-defined response procedures. Investigating and managing alerts to determine if there is a high risk or a security incident.
• Analyse details such as "who," "what," "where," and "why" of security events.
• Identify indicators of compromise (IOCs), threat types, severity, and ATT&CK stages of incidents.
• Determine if further actions are required and whether there are repeat detections.
• Set up and monitor compromised credential solutions and related processes.
• Triage: Perform initial incident triage, including prioritizing security alerts, determining false positives, and escalating more complex incidents to L2 analysts.
• Containment: Respond to incidents. Initiate the incident response process when a security event is confirmed. Handle remedial actions and initiate containment steps when threats are detected.
• Ticketing System: Log incidents and maintain incident reports using ticketing systems (Manage Engine), ensuring that each incident is correctly recorded. Manage requests, approvals and change control processes. Update documents and tickets, ensuring response SLAs are met. Log tickets to the appropriate teams or levels (e.g., L2 analyst). Conduct SLA violation reviews when response or resolution times are breached.
• Threat Intelligence Research: Stay informed about current security threats by researching new vulnerabilities and attack methods and applying the knowledge to daily monitoring tasks.
• Security Audits: Assist in internal security audits and compliance checks (e.g., ensuring security patches are applied).
• Support Role: Assist senior team members with ad-hoc tasks related to incident response, documentation, and security tool updates. Review SLA violation incidents and ensure post-incident analysis is done.
• Collaboration: Ensure that all stakeholders are always kept up to date and engaged. Collaborate with L2 and L3 to enrich understanding of the environment and management thereof.
• System Performance: Utilize the supported monitoring system to identify problematic remediation services.
• Service Request / Incident Management: Ensure all escalations are actioned and production is returned to a normal state within the SLA time frame. Limit the number of recurring/reopened calls to ensure user satisfaction. Manage and remediate calls within the client-defined SLA.

Your expertise

• Basic IT Knowledge: Fundamental understanding of operating systems (Windows, Linux), networking concepts (IP, DNS, TCP/IP), and common security protocols.
• Tools Proficiency: Basic hands-on experience with technologies, including:
• SIEM
• EPP + EDR
• Secure Web Gateways
• Mail Web Gateways
• Security detection and response
• Vulnerability Management
• SASE
• Attention to Detail: Ability to spot anomalies and patterns in data that might indicate a security incident.
• Communication Skills: Ability to explain security findings to non-technical stakeholders and escalate issues clearly to senior (L2/L3) analysts.
• Problem Solving: Ability to think critically and react quickly to potential threats while following protocol.
• Work environment: Familiar with working in a SOC.
• Excellent customer interaction with clear, concise, and effective communication skills.
• Effectively collaborate with the team to achieve common goals.
• Identify and resolve issues effectively.

Qualifications

• National Senior Certificate / Matric / N3 / Grade 12
• Microsoft 365 Certification
• A+, N+
• ITIL 4 - exposure or accreditation
• Pass typical recruitment checks (reference, criminal checks, etc.)
• Bachelor’s degree in IT, Computer Science, or equivalent practical experience.
• Certifications such as CompTIA Security+, CYSA+, or CCNA Security are advantageous.

Additional Qualifications

• ManageEngine AD Manager / Audit Plus will be an advantage
• SIEM Toolset - LogPoint
• Symantec +EDR, WithSecure +EDR, Trend Micro +EDR
• WithSecure Vulnerability Management

Other information

• Permanent Position
• Location: Midrand
• Work environment: 24x7 Shift Work - Onsite
• Physical Demands: Bending, Sitting, Lifting, Walking
• Travel: Own Transport

Why work for us?

If the daily grind makes you wonder if there's more to life than work, get ready to discover a professional journey that embraces excellence without compromise.

You've arrived at iOCO Infrastructure Services (iOCO IS), where you get to partner with clients, helping them conquer their business challenges while they focus on scaling their operations. We are challengers, disruptors, and innovators, dedicated to providing for our clients while finding joy in the process. Our clients are at the heart of everything we do.

iOCO is an equal opportunity employer with an obligation to achieve its own unique EE objectives in Employment Equity targets. Therefore, our employment strategy gives primary preference to previously disadvantaged individuals or groups.