Junior Store Manager

Pedros; Durban; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A local restaurant in Durban is seeking a manager to oversee daily operations. Responsibilities include ensuring quality food standards, managing staff and inventory, dealing with customer complaints, and maximizing profitability. The ideal candidate will have at least one year of experience in restaurant service, along with strong management and communication skills. Knowledge of GAAP and Micros systems is a plus. This position offers the chance to lead a dedicated team in a fast-paced environment.

Qualifications

• Minimum 1-year related experience in restaurant and fast-food service.
• Experience with GAAP/Micros is advantageous.
• Strong management, organizational, and customer service skills.

Responsibilities

• Oversee overall operation of the restaurant and ensure quality standards.
• Manage stock control, purchasing, and orders.
• Handle customer complaints and maintain service levels.
• Maximize profitability by motivating staff and meeting sales targets.
• Ensure compliance with health and safety regulations.

Skills

Restaurant and Fast-Food Service experience

Customer Service skills

Problem-solving skills

Management skills

Organizational skills

Verbal communication skills

Tools

GAAP

Micros

Job description

DUTIES AND RESPONSIBILITIES:

• Overseeing overall operation of the restaurant/ take-away
• Ensuring quality standards of food and PEDROS Standard Operating Procedures are maintained
• Overseeing and managing stock control, purchasing and orders
• Dealing with customer complaints and maintaining customer service levels of the restaurant/ take-away
• Maximising profitability and meeting sales and GP% targets, including motivating staff
• Managing staff including discipline and work rosters
• Ensuring compliance with health and safety regulations

REQUIREMENTS:

• Restaurant and Fast-Food Service experience. Minimum 1-year related experience required
• GAAP/ Micros experience and knowledge - advantageous
• Management skills
• Organizational skills
• Customer Service and good verbal communication skills
• Problem-solving skills