Junior Specialist: Risk Private Bank

Absa Group; Cape Town; On-site; ZAR 350 000 - 500 000; Full time

Job summary

A financial institution in Cape Town is seeking a Credit Management professional to conduct quality credit management practices. The role involves managing accounts during the early stages of delinquency, requiring strong negotiation skills and customer interaction. Candidates should have at least 3 to 5 years of credit management experience and relevant diplomas in Business or Management. This position offers an opportunity to be part of a dynamic team focused on financial solutions and customer service.

Qualifications

• 3 to 5 years credit management experience.
• Previous mandate management experience preferred.

Responsibilities

• Conduct and ensure quality credit management principles.
• Manage customers' accounts during early stage delinquency cycle.
• Resolve early-stage excess/arrears with customers.

Skills

Credit Risk Assessment

Financial principle analysis

Intermediate computer skills

Customer Orientation

Verbal communication

Written communication

Negotiation skills

Assertiveness

Education

Higher Diplomas in Business, Commerce, and Management Studies

Job description

Job Summary

To conduct and ensure quality credit management principles within a credit officials mandate level, based on the Absa Bank Credit Risk Model. To manage customers' accounts by ensuring the normalisation and rehabilitation of account management accounts during the early stage delinquency cycle. This the end-to-end process requires collaboration with various Strategic Business Units (SBUs). The role has a strong Credit and Risk Management focus specializing in the account management process.

Job Description

Resolve early-stage excess/arrears by assessing the customer’s risk, determining the reason for the excess/arrears and agreeing a solution with the customer. This could include agreeing a promise from the customer to pay, an increase, decrease in facility, adjusting debit orders and/or fees, or restructuring the facility where appropriate.

Knowledge & Skills

• Credit Risk Assessment / management in a financial environment
• Financial principle analysis
• Intermediate computer skills
• Customer Orientation Level
• Verbal and written communication
• Network ability
• The ability to adapt to continuous changes in the working environment
• Negotiation skills
• Assertiveness

Competencies

• Deciding and initiating action
• Analyzing
• Persuading and influencing
• Planning and organizing
• Entrepreneurial and commercial thinking
• Following instructions and procedures
• Coping with pressure and setbacks
• Adapting and responding to change

Education

• Higher Diplomas: Business, Commerce and Management Studies (Required)

NQF Level 7: Degree/ National Diploma

3 to 5 years credit management experience

Previous mandate management experience preferred

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.