Junior Service Desk Technician

Signa Opportunity; Johannesburg; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading service desk provider in Johannesburg is seeking a First Line Support Technician to provide technical support and handle service desk operations. Candidates must be South African youths aged 18-34, not previously part of the YES programme, with a Matric qualification and IT-related diploma or degree. This role involves installations of software, maintenance of IT infrastructure, and responding to client issues promptly.

Qualifications

• South African unemployed youth aged 18-34.
• Must not have participated in the YES programme before.

Responsibilities

• Handle first line support calls.
• Attend weekly help desk meetings.
• Escalate issues to relevant teams.
• Perform scheduled weekly server checks.
• Install various software for clients.
• Maintain infrastructure, software, and network.

Skills

CompTIA A+

CompTIA N+

MCSA Office 365

CompTIA Linux+

Sophos technician certificate

Internal Linux qualification (L1)

Proficient in English

Education

Matric

Diploma / Degree in IT

Job description

About the role

First line support on the service desk and to handle all general support.

Duties and responsibilities

• Handling first line support calls
• Attending weekly help desk meeting
• Escalate to relevant team / senior if beyond ability or responsibility
• Performing scheduled weekly server checks
• Installations of the following:
  • Microsoft Office
  • Thunderbird (At selective sites)
  • Sophos and ESET Anti-Virus and Security software
  • 3rd party software not covered by outsourced solution
  • Application upgrades
• Perform maintenance on the following: Infrastructure, Software, Network
• Liaise with external suppliers or vendors on the following:
  • Repair of equipment under warranty or maintenance contract
  • Troubleshooting of software under warranty or maintenance contract.
• Assisting other technicians on service desk / in the roaming and on-site team when requested
• Completing monthly time sheets and travel claims dutifully and diligently Update daily or where possible
• Daily updates on allocated tickets
• Follow daily scheduled calendar Request and update changes as necessary
• Request quotes with proper information on hardware or software
• Communicating with client on all changes or delays regarding an issue
• Escalating issues outside of scope of work.

Qualifications Requirements

• South African Unemployed youth between the ages of 18 and 34.
• Must not have participated on the YES programme before.
• Matric
• Diploma / Degree in IT
• CompTIA A+ - or equivalent knowledge / experience
• CompTIA N+ - or equivalent knowledge / experience
• MCSA Office 365
• CompTIA Linux+ / LPIC 1
• Sophos technician certificate
• L1 Internal Linux qualification

Key Performance Areas

• Assisting clients with support in a timeous manner.
• Logging all calls and work done
• Customer engagement
• Administration duties (correctly and timeously)
• Growth of knowledge and qualifications
• Logging of minimum of 6 hours work a day

Working conditions

• Overtime will be required under the following circumstances.
  • When requested by clients
  • Support cant happen during business hours due to business impact
  • Issue has arisen that has extended into after hours
  • Management or Senior staff require assistance with a matter
  • If meetings are scheduled out of business hours
• Travel will be required to clients sites / suppliers when requested as per the following reasons
  • Require cover for SLA due to field technician being off or unable to make it
  • Require support at an AD-HOC client that cant be assisted remotely
  • Require stock from suppliers that field team cant collect
• Ability to work independently and in a team as required
• Following instruction from assigned team leader and other senior staff

Physical requirements

• Working vehicle
• Valid drivers licence
• Language skills proficient in English
• South African ID or international passport a with work permit

Please consider your application unsuccessful when you have not heard from the Signa Opportunity team within two weeks of submitting your application.