Junior Quality Assurance Analyst

Jenrec Recruitment; Cape Town; On-site; ZAR 250 000 - 400 000; Full time

Job summary

A call center organization in Cape Town is seeking a Call Centre QA Analyst to lead and develop an incubation team, ensuring high performance through coaching and quality assurance. The ideal candidate will be responsible for daily coaching feedback, conducting calibration sessions, and generating quality reports. Strong analytical skills and a passion for team development are essential. The role offers a dynamic work environment with opportunities for growth.

Qualifications

• Must be a people’s person.
• Must be passionate about others’ development.
• Excellent adherence and QA scores required.

Responsibilities

• Provide daily coaching feedback to ensure agent improvement.
• Conduct biweekly calibration sessions to analyze call quality.
• Prepare weekly and biweekly reporting for quality assessments.

Skills

Coaching

Analytical skills

Administration skills

Communication

Quality Assurance

Job description

Call Centre QA Analyst

Cape Town, Western Cape Callforce Direct

Posted 9 days ago

Job Description

The suitable and successful candidate will be responsible for the overall development and performance of an assigned incubation team through the facilitation of the course map and as well as leading and developing the team of incubation agents. Also responsible for the coaching of bottom performers as assigned.

Responsibilities:

• Coaching: Daily coaching feedback monitored and sent to Team Leaders and Operations to ensure traction
• Internal calibration sessions held every two weeks (where we unpack the calls sent to internal staff and score the agent based on analysis and align all process and quality related concerns)

Client Feedback & Alignment

• Escalations (Client Journeys) done daily (call analysis of query)

Reporting

• Weekly reporting of CEO escalations that are analysed
• Calibration Weekly reports prepared and sent to the Client (every Friday)
• Biweekly quality reporting to the international quality team
• Monthly repeat call analysis report
• Monthly top ten agents incurring the highest repeats (deep analytical report)

Quality Assurance

• Daily Quality Assessments completed (the number of Assessments is dependent on various and/or other more urgent requirements that may be expected of me)
• Weekly Detailed Quality Report
• Weekly call listening sent by the client to analyse
• Calibration sessions (voice of our clients) held every Tuesday, Wednesday & Friday
• Must be a people’s person
• Must be passionate about other people’s development and growth potential
• Must be comfortable facilitating reports, analysis & elaborate presentations during training
• Present and communicate information
• Coping with pressures and setbacks
• Delivering results and meeting client expectations
• Excellent administrations skills
• Excellent adherence and QA scores

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Quality Assurance Assistant

Kuils River, Western Cape R250000 - R400000 Y Nurture Brands

Posted today

Job Description

The role involves compiling annual product quality reviews, driving the supplier approval program, assisting with audits, customer complaints, and batch release, as well as providing administrative support.

Key Responsibilities:

• Investigate and co-ordinate customer complaints, including trending and corrective actions.
• Maintain supplier and manufacturer documentation and drive the QA-28 approval process for raw and packaging materials.
• Manage the approved supplier, material and manufacturer list (QA-26).
• Compile annual product quality review plans and reports, following up on corrective and preventative actions.
• Manage the Annual GMP Training Procedure, ensuring all records are accurate and training is performed on time.
• Assist with batch release if required by reviewing production batch documentation prior to product release.
• Provide support for general QA activities.

Desired: BTech in Quality Management Systems / Chemistry, BSC in Food science / Chemistry+ or similar.

Experience:

Essential: 2 years QA/QC experience in a pharmaceutical environment

Desired: Experience with Quality Management Systems, Customer complaint investigations, and familiarity with annual product review

Knowledge: Food Safety / HACCP and Good Manufacturing Practices

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Quality Assurance Consultant

Newlands, Western Cape R90000 - R120000 Y PPS Recruitment

Posted today

Job Description

Job Advert Summary
Who we are:PPS Investments is part of the PPS Group, which for over eight decades has been the trusted financial partner for graduate professionals in South Africa. Unlike a company that is listed on a stock exchange, PPS belongs to its members and operates under the ethos of mutuality. This means that qualifying members can exclusively share in the profits of the Group, through the unique PPS Profit-Share Account.

PPS Investments exist to create and grow the wealth of graduate professionals and their families to live the lives they want in a world worth living in. We offer diversified and flexible investment solutions that are mutually beneficial to our clients in the long run because we believe that success is better shared

Purpose of the job:

The Quality Assurance Consultant will be an integral part of the Retail Operations team, responsible for ensuring that internal control systems are effectively identified, assessed, monitored, and managed. This role plays a key part in supporting risk mitigation efforts and ensuring that operational processes align with regulatory requirements, including compliance with the Financial Intelligence Centre Act.

Minimum Requirements

Ideal experience:

• 3 - 5 years' experience within the financial services industry; investments/LISP/Asset Management environment.
• Strong understanding of operational risk and control frameworks.
• Detail-oriented with a proactive approach to identifying and resolving issues.
• Excellent communication and stakeholder engagement skills.
• Ability to adapt to evolving business and regulatory environments.
• Good knowledge and understanding of In-House systems and processes
• Knowledge of the Financial Services Industry legislation e.g. the Long-Term Insurance Act, FAIS, FICA

Ideal qualifications:

• Degree in commerce or related tertiary qualification is essential.

Competencies & ideal personality attributes:

• Client Centricity
• Effective Communication skills (written and verbal)
• Analytical thinking
• Problem solving
• Attention to detail
• Building and maintaining relationships
• Planning and organizing
• Resilience
• Team success
• Performance and Results driven
• Coaching

Systems knowledge:

• Proficient in MS Office Suite with an intermediate to advanced skill in MS Excel.
• Digital and Artificial Intelligence skills would be an advantage.

Duties and Responsibilities

• Monitor and evaluate the effectiveness of internal controls within retail operations.
• Identify and report on operational risks, ensuring appropriate mitigation strategies are in place.
• Ensure that client service processes meet quality standards and regulatory compliance requirements.
• Support the implementation and maintenance of control frameworks that remain relevant and responsive to changes in business processes and legislation.
• Collaborate with cross-functional teams to embed quality assurance practices into daily operations.
• Provide insights and recommendations for continuous improvement in service delivery and compliance.
• Engage in and communicate process changes in the business to ensure efficient and high-quality service interactions.
• Checking processed cases of switches, repurchases, new business and plan maintenance. Ensuring correct values, funds, percentages have been captured in accordance with the relevant instruction received.
• Checking that the correct FICA documents are on record for clients, individuals and entities. Noting error trends of consultants and teams and provide consultant coaching and assistance where required.
• Build and maintain relationship with Team Leader, Consultants and Management.
• Use quality monitoring data to compile and track performance at team and individual level.
• Provide actionable data to various internal support groups as needed.
• Conduct market research to identify and implement quality management trends.
• Compile and present monthly reports on management and EXCO levels accompanied by analysis and recommendations for improvement.
• Providing feedback and complete information to stakeholders in respect of regulatory matters and the first level of compliance risks where fixes have to be done.
• Identify and assist with process change training opportunities.
• Monitor and assist with the first line of defense in terms of compliance, and ensure appropriate mechanisms are in place to identify and address non-compliance.
• Identify process gaps as well as training gaps and address those through one-on-one coaching and training.
• You acknowledge that any information supplied to PPS is provided voluntarily and therefore constitutes unconditional, specific and voluntary consent to the processing of such information by PPS. Your personal information will be processed for facilitating your employment application with PPS including any statutory or regulatory compliance with which PPS must comply (where applicable) and for the legitimate interests of PPS and yourself, both during the recruitment process and thereafter. You may instruct PPS by written notice to cease the processing of your personal information at any time and, subject to the requirements of applicable South African law, request that PPS delete and/or de-identify such personal information.
• Based on the nature of our business, honesty and integrity are inherent requirements for our roles.
• All appointments are made in line with the Company's Employment Equity targets.

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Quality Assurance Intern

Kuils River, Western Cape R104000 - R130878 Y Nurture Brands

Posted today

Job Description

Key Responsibilities:

• Assist in reviewing and updating standard operating procedures (SOPs)
• Support internal audits and documentation reviews.
• Help maintain quality management systems (QMS) and records.
• Participate in deviation, CAPA (Corrective and Preventive Action), and change control processes.
• Collaborate with cross-functional teams including R&D, Production, and Regulatory Affairs.
• Assist in data collection and report preparation for quality metrics.

What You\'ll Gain:

• Insight into pharmaceutical quality systems and regulatory requirements.
• Real-world experience in a fast-paced QA environment.
• Mentorship from experienced quality professionals.
• Opportunity to contribute to meaningful projects that impact patient health.

This is your chance to gain valuable experience while contributing to a team that ensures the highest standards of product quality and safety.

Qualifications:

• Qualification in Pharmacy, Life Sciences, Chemistry, or related field.
• Strong attention to detail and organizational skills.
• Basic understanding of GMP, GLP, or other regulatory standards (preferred).
• Proficient in Microsoft Office (Word, Excel, PowerPoint).
• Excellent written and verbal communication skills. Ability to work independently and as part of a team

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Quality Assurance Engineer

Posted today

Job Description

Job Summary: We are seeking a highly motivated individual with a strong background in software quality assurance to help ensure the delivery of high-quality products. The successful candidate will play a crucial role in identifying and reporting defects and working closely with product owners and development teams to resolve issues.

This is an exciting opportunity to work with a talented team of professionals in a fast-paced, innovative environment. If you have a passion for quality assurance and a drive to deliver exceptional products, we want to hear from you.

This individual will be a key member of our customers software development team whilst being based in our office in Durbanville.

Key Responsibilities:

• Test Planning: Design, document, and execute test plans and test cases based on software requirements and technical specifications
• Manual Testing: Conduct manual testing to identify bugs and ensure functionalities work as intended across different platforms (web, mobile, etc.)
• Bug Identification: Identify, log, and track bugs, and work with product owners and developers to ensure timely resolution
• Regression Testing: Execute regression tests to ensure that new code changes do not negatively impact existing functionality
• Performance Testing: Conduct performance and load testing to ensure applications can handle high traffic and intensive use
• API Testing: Design, execute, and maintain tests for APIs to ensure proper functionality, security, performance, and reliability of backend endpoints
• Collaboration: Work closely with developers, product owners, and other stakeholders during the software development lifecycle to improve quality and user experience
• Continuous Improvement: Provide suggestions and strategies to improve test methodologies, workflows, and processes
• Documentation: Create detailed reports on testing activities, bug findings, and overall product quality
• Version Control & Deployment: Collaborate with development and operations teams to ensure smooth and bug-free software releases
• Communication: Ability to communicate clearly with non-technical stakeholders
• Knowledge Sharing: Support other testers as required to assist with delivery and knowledge transfer

Knowledge, skills, education, and experience:

• Proficiency in back-end development using C# and .Net frameworks.
• Proficiency in working with relational databases (e.g., SQL) in a performant and efficient manner.
• Basic understanding of ORMs, preferably Entity Framework.
• Good understanding of cloud-based application hosting, Azure strongly preferred.
• Familiarity with modern web security risks and protective measures.
• A focus on efficiency, user experience, and process improvement.
• Good communication and teamwork skills.
• Strong problem-solving and analytical skills.

Qualifications/Experience:

• Degree level education or demonstrable multi-year QA engineer career
• Proven experience as a QA Engineer or similar role
• Strong knowledge of software QA methodologies, tools, and processes
• Experience of performing functional, system, smoke, regression and integration testing
• Experience in testing web applications, mobile applications, APIs, and cloud-based services
• Strong written and verbal communication skills
• Excellent problem-solving skills and attention to detail
• Understanding of Agile methodologies and familiarity with Scrum/Agile processes
• A focus on efficiency, user experience, and process improvement

Preferred Qualifications:

• Experience with CI/CD pipelines and DevOps practices
• Experience writing and maintaining automated test scripts using tools like Selenium, JUnit, or TestNG
• Familiarity with performance testing tools like JMeter or LoadRunner
• Experience in database testing and writing SQL queries
• Knowledge of security testing best practices
• ISTQB certification (or similar) is a plus

What we offer you:

• Professional learning and career development opportunities
• Opportunity to link with industry experts across major and minor events
• Leading salary and working conditions
• Free breakfast and fruit in the office
• A fun and energetic working environment

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