To provide administrative and operational support to the property management team, ensuring the smooth running of property portfolios and excellent service delivery to tenants, landlords, and service providers.
Key Responsibilities
- Assist with the administration of leases, contracts, and property documentation.
- Maintain accurate tenant and landlord records, both electronic and physical.
- Handle tenant queries, complaints, and service requests in a professional manner.
- Support with rental collections, arrears follow-ups, and reconciling accounts.
- Process invoices and payments for utilities, contractors, and service providers.
- Coordinate property inspections, maintenance schedules, and repairs.
- Prepare correspondence, notices, and reports for management.
- Assist with compliance and health & safety requirements for properties.
- Provide general office and reception support when required.
Skills & Competencies
- Strong administrative and organisational skills.
- Good written and verbal communication.
- Attention to detail and accuracy.
- Ability to multitask and prioritise workload effectively.
- Proficient in MS Office (Word, Excel, Outlook); experience with property management software is an advantage.
- Customer service oriented with a professional, approachable manner.
Qualifications & Experience
- Matric (Grade 12) required.
- A relevant diploma/certificate in Property Management, Real Estate, or Administration (advantageous).
- 1–2 years’ experience in property administration, real estate, or general office administration (preferred but not essential).
Personal Attributes
- Reliable and trustworthy.
- Willingness to learn and grow within the property industry.
- Team player with a proactive approach.