Overview
To provide administrative and operational support to the property management team, ensuring the smooth running of property portfolios and excellent service delivery to tenants, landlords, and service providers.
Responsibilities
- Assist with the administration of leases, contracts, and property documentation.
 - Maintain accurate tenant and landlord records, both electronic and physical.
 - Handle tenant queries, complaints, and service requests in a professional manner.
 - Support with rental collections, arrears follow-ups, and reconciling accounts.
 - Process invoices and payments for utilities, contractors, and service providers.
 - Coordinate property inspections, maintenance schedules, and repairs.
 - Prepare correspondence, notices, and reports for management.
 - Assist with compliance and health & safety requirements for properties.
 - Provide general office and reception support when required.
 
Skills & Competencies
- Strong administrative and organisational skills.
 - Good written and verbal communication.
 - Attention to detail and accuracy.
 - Ability to multitask and prioritise workload effectively.
 - Proficient in MS Office (Word, Excel, Outlook); experience with property management software is an advantage.
 - Customer service oriented with a professional, approachable manner.
 
Qualifications & Experience
- Matric (Grade 12) required.
 - A relevant diploma / certificate in Property Management, Real Estate, or Administration (advantageous).
 - 1–2 years’ experience in property administration, real estate, or general office administration (preferred but not essential).
 
Personal Attributes
- Reliable and trustworthy.
 - Willingness to learn and grow within the property industry.
 - Team player with a proactive approach.