Junior Operations and Technical Specialist

BETSoftware; Umhlanga Rocks; On-site; ZAR 30 000 - 40 000; Full time

Job summary

A leading software company in Umhlanga Rocks is seeking a Junior Operations and Technical Specialist to support software and gambling platforms. This entry-level position involves a solid understanding of Development and Operations principles, with responsibilities including monitoring system performance, automated deployments, and quality assurance testing. Ideal candidates will have an educational background in IT or a related field, and experience with tools such as Dynatrace and Grafana. This role provides hands-on experience and opportunities for process improvement.

Qualifications

• Solid understanding of Development and Operations principles.
• Basic understanding of system monitoring and QA methodologies.
• Entry-level experience across technical operations and QA.

Responsibilities

• Monitor system and application performance using observability tools.
• Support automated deployments and operational workflows.
• Perform functional, regression, and integration testing.

Skills

Linux

Oracle development

AIOps practices

CI/CD

Monitoring tools

Education

Associate’s degree or Bachelor’s degree in IT, Computer Science, Business, or related field

Tools

Dynatrace

Grafana

Elastic

Prometheus

Job description

Job Summary

The Junior Operations and Technical Specialist p plays a vital role in supporting the reliability, performance, and delivery of software and gambling platforms. The role requires a solid understanding of Development and Operations principles (automation, CI/CD, monitoring, collaboration), along with exposure to AIOps practices for proactive monitoring and intelligent incident response. This entry-level position provides broad, hands-on experience across technical operations, QA, requirements gathering, process improvement, project coordination, incident management, service delivery, and reporting/documentation.

Job Specification

• Associate’s degree or Bachelor’s degree in IT, Computer Science, Business, or related field (or equivalent practical experience).
• Experience with Linux and Oracle development, this will be a requirement for team members who will be based in Race Coast.
• Basic understanding of system monitoring, QA methodologies, and software development life cycle (SDLC).
• Understanding of Development and Operations principles (automation, CI/CD, monitoring, collaboration) (Advantageous).

Job Responsibilities

Operations & Monitoring (Development & Operations / AIOps)

• Monitor system and application performance using observability tools (e.g., Dynatrace, Grafana, Elastic, Prometheus).
• Support automated deployments, continuous monitoring, and operational workflows.
• Apply AIOps techniques (ML-driven alerting, anomaly detection) to enhance reliability and reduce false positives.
• Participate in proactive health checks and contribute to incident prevention.

Quality Assurance (QA)

• Perform functional, regression, and integration testing of software applications.
• Validate deployments in CI/CD pipelines, ensuring releases meet quality and compliance standards.
• Document and track defects, collaborating with development and product teams on resolution.

Requirements & Functional Analysis

• Gather, document, and validate functional and operational requirements from stakeholders.
• Assist in analyzing business and technical processes to identify efficiency and automation opportunities.

Project & Process Support

• Assist in coordinating small projects and operational initiatives within Agile/Development & Operations frameworks.
• Contribute to process reviews, recommending improvements to optimize delivery.
• Support alignment of operational activities with business and product objectives.

Service Delivery & Stakeholder Engagement

• Act as a point of contact for stakeholders, ensuring smooth collaboration across teams.
• Support service delivery management by tracking tasks, follow-ups, and resolutions.
• Build product knowledge to act as a subject matter contact for internal queries.

Incident Management

• Assist in incident detection, triage, escalation, and communication.
• Contribute to root cause analysis and post-incident reviews.
• Document incident timelines, lessons learned, and recommendations for prevention.

Reporting & Documentation Support

• Assist with generating system performance and incident reports under guidance.
• Maintain accurate and up-to-date documentation of monitoring tools, procedures, and knowledge bases.
• Support compliance by developing strong reporting and record-keeping practices.

Please note that only candidates who meet the stipulated minimum requirements will be considered. If you have not been contacted within 30 days, kindly find your application to be unsuccessful.