Junior Network Engineer

First Technology Pty Ltd; KwaZulu-Natal; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A technology company in KwaZulu-Natal is seeking a Junior Network Engineer. The role requires handling networking problems, utilizing monitoring tools, and managing vendor relations. Candidates should have a Matric and N+ certification, with CCNA/CCNP preferred. The position involves a customer-facing aspect, offering career development opportunities in a fast-paced environment, and requires own transport.

Qualifications

• Proven excellence as a Junior Network Engineer or in a relevant support position.
• 1-2 years’ experience with networking systems.
• Must have own car.

Responsibilities

• Identify and remediate intermediate networking problems.
• Perform first line troubleshooting of faults.
• Maintain and support network monitoring tools.
• Basic configure and install various network devices.

Skills

Intermediate networking problem solving

Network Security knowledge

First line troubleshooting

Network Monitoring tools usage

Vendor Management

Customer relationship building

Excellent communication

Education

Matric and N+ certification

CCNA / CCNP or equivalent certification

Bachelor’s degree in Computer Science or IT Diploma

Tools

PRTG

ZABBIX

Job description

Role and Responsibilities

• Excellent written and verbal etiquette.
• Excellent attention to detail.
• Work well under pressure in an ever-changing environment.
• Ability to follow predefined procedures/LLD/project plan
• Ability to meet deadlines and complete tasks within project plan or customer SLA
• Ability to read/write knowledge base resources to resolve problems
• Positive attitude towards business and colleagues.
• Consistent, prompt delivery of tasks allocated.
• Punctuality when keeping appointments, effective time scheduling and management
• ability to share knowledge and upskill others
• Well-presented/groomed to ensure professionalism at all times.
• Be prepared to perform overtime work both planned and unplanned, when required.

Key Duties and Responsibilities

• The ability to quickly identify and remediate Intermediate networking problems
• An understanding of Network Security including industry best practices.
• Ability to perform first line troubleshooting of faults
• Maintaining WAN and LAN diagrams
• Maintaining, and supporting Network Monitoring tools IE: PRTG, ZABBIX, NMSAAS etc
• Perform basic network maintenance and system upgrades including service packs, patches, hot fixes and security configurations.
• Basic configure and install various network devices and services (e.g., routers, switches, firewalls)
• Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure.
• Network asset management.
• Vendor Management

Vendor Proficiency

• Fortinet – Experience and/or certification preferred
• Cisco – Certified
• Aruba – Experience and/or certification preferred
• H3C – Experience beneficial
• Ubiquity – Experience and/or certification preferred

Qualifications

• Matric and N+ is essential
• CCNA / CCNP or equivalent certification (Beneficial)
• Fortinet Experience and/or certification preferred
• Bachelor’s degree in Computer Science or Information Technology Diploma (Beneficial)

Preferred Skills

• Should have proven excellence as a Junior Network Engineer or in another relevant support position
• Excellent communication, both verbal and written
• Ability to manage Customer requests/escalations in quick succession
• Ability to form customer relationships

Must have own car

• Basic understanding and practical knowledge of networking systems such as LAN, firewalls, SD-WAN, Access Points, routers and routing.
• 1-2 years’ experience