Junior Maintenance Technician

Nox Cape Town; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading property management company in Cape Town is seeking a Junior Maintenance Technician to support efficient property operations. The role involves executing high-quality maintenance tasks across plumbing, electrical, and HVAC systems while ensuring compliance with brand standards. Ideal candidates should possess basic technical knowledge and strong collaboration skills. Competitive salary is offered for the right candidate.

Qualifications

• Basic to intermediate skills in plumbing, electrical, HVAC, and general property maintenance.
• Able to assess, identify, and resolve minor issues independently.
• Reports clearly to Maintenance Manager and other departments.

Responsibilities

• Complete all assigned maintenance jobs on time and within scope.
• Follow schedules for inspections and routine maintenance.
• Diagnose and repair minor plumbing, electrical, and HVAC issues.
• Ensure all work aligns with brand standards.
• Provide timely updates on task progress and completion.
• Record completed tasks and maintenance logs in systems accurately.

Skills

Technical Knowledge

Troubleshooting

Communication Skills

Team Collaboration

Process Improvement

Job description

Company Description

Nox is the leading property area specialist in Camps Bay and Clifton, with dedicated divisions for sales, holiday rentals, and long-term rentals. Founded in 2003, we bring decades of experience. We offer a personalised and professional service, ensuring guests satisfaction and excellence in property management.

Mission for the Role

To support the efficient operation and upkeep of all Nox Cape Town properties through high-quality, timely maintenance and repair work. This includes reactive, preventative, and inspection-driven maintenance across plumbing, electrical, HVAC, and general property systems. The Junior Maintenance Technician will execute tasks as assigned, escalate complex issues, and maintain Nox brand standards for safety, functionality, and guest readiness. Success in this role means minimal downtime, consistently functioning property systems, and high-quality workmanship across the portfolio.

Outcomes & Key Accountabilities

• Execution of Maintenance Tasks: All assigned maintenance jobs—whether reactive, preventative, or identified through inspections—are completed to Nox standards, on time, and within scope. Escalations are logged promptly, and work is accurately reported.
• Preventative Maintenance Compliance: Follow schedules for inspections and routine maintenance to minimise reactive repairs. Identify recurring or high-risk issues and report to the Maintenance Manager.
• Technical Troubleshooting: Diagnose and repair minor plumbing, electrical, and HVAC issues. Escalate complex or high-risk problems as needed. Maintain accurate records of work completed.
• Property Condition & Quality Standards: Ensure all work aligns with Nox brand standards, including safety, functionality, and guest-readiness. Maintain clean and organised workspaces and tools.
• Team Collaboration & Communication: Provide timely updates to the Maintenance Manager and colleagues on task progress and completion. Collaborate effectively across departments to support property readiness.
• Use of Data & Reporting: Record completed tasks and maintenance logs in Nox systems accurately. Contribute observations that help reduce recurring issues and improve maintenance processes.

Key Performance Indicators

• Operational Delivery

Task Completion Rate
Target: ≥ 95% of assigned tasks completed within timeframe. Measures efficiency, responsiveness, and reliability.

Preventative Maintenance Compliance
Target: 100% of scheduled preventative checks completed. Reduces reactive maintenance and ensures system longevity.

Quality of Work
Target: ≤1 repeat issue per 20 work orders. Ensures accuracy and high-quality workmanship.

Response Time to Urgent Call-Outs
Target: ≤2 hours for critical issues. Protects guest experience and property value.

• Financial Management

Resource & Material Efficiency
Target: Minimal waste and accurate use of materials. Ensures cost-effective operations without compromising quality.

• Stakeholder Satisfaction

Owner & Guest Impact Incidents
Target: <1% of properties affected by unresolved or recurring maintenance issues. Maintains property standards and positive guest experiences.

Team & Communication Feedback
Target: ≥8/10 average feedback from Maintenance Manager and colleagues. Reflects collaboration and professional behaviour.

• Team Performance & Development

Skill Development
Target: Actively learning and applying plumbing, electrical, HVAC, and general maintenance skills. Supports career growth and operational capability.

Role Specific Competencies

1. Technical Knowledge - Basic to intermediate skills in plumbing, electrical, HVAC, and general property maintenance.
2. Troubleshooting & Diagnostics - Able to assess, identify, and resolve minor issues independently.
3. Communication & Stakeholder Management - Reports clearly to Maintenance Manager and other departments.
4. Team Collaboration - Works well with colleagues and supports team objectives.
5. Process Improvement Mindset - Suggests improvements to maintenance workflows, tools, or preventative measures.