Junior It Technician / Facilities Administrator

Callforceoutsourcing; Cape Town; On-site; ZAR 200 000 - 250 000; Full time

Job summary

A contact centre solutions provider in Cape Town seeks a proactive Junior IT Tech to join their team. The role involves providing technical support, troubleshooting issues, and assisting with network administration. Ideal candidates will have a relevant qualification and 2-3 years of experience, along with strong communication skills and proficiency in Microsoft Office. This position offers an opportunity to grow in the BPO industry.

Qualifications

• 2–3 years of facility management experience or similar role as a coordinator.
• Strong communication and interpersonal skills.
• Proficiency in Microsoft Office Suite.

Responsibilities

• Provide technical support for computer systems, hardware, and software.
• Troubleshoot and resolve hardware and software issues.
• Install and configure new hardware and software.
• Monitor system performance and ensure optimal functionality.
• Maintain system security and integrity.

Skills

Communication

IT Support

Problem Solving

Microsoft Office

Email

Education

Relevant Certificate/Diploma or Bachelor's degree

Job description

Creating purposeful careers as we build the future of contact centre solutions. We are seeking a Junior IT Tech to join our CALLFORCE BPO team.

Key Responsibilities

• Provide technical support for computer systems, hardware, and software.
• Troubleshoot and resolve hardware and software issues.
• Install and configure new hardware and software.
• Monitor system performance and ensure optimal functionality.
• Maintain system security and integrity.
• Assist with network administration tasks.
• Document and track technical issues and resolutions.
• Provide training and support to end-users on technical issues.
• Stay current on industry trends and advancements in technology.

Requirements

• Relevant Certificate/Diploma or Bachelor's degree in Facility Management, Business Administration, or related field.
• 2–3 years of facility management experience or similar role as a coordinator.
• Excellent organizational and problem‑solving skills.
• Knowledge of building codes, safety protocols, and energy efficiency initiatives advantageous.
• Ability to work independently and within a team while managing multiple tasks.
• Strong communication and interpersonal skills.
• Proficiency in Microsoft Office Suite.
• Certifications such as CompTIA A+ or Network+ are a plus.
• If you are a proactive and dynamic individual looking to kickstart your career in IT within the BPO industry, we would love to hear from you.

What We Offer

Join our team and help us provide top‑notch technical support to our clients.

Relevant Skills

• Communication
• Email
• Handling Complaints
• Information Technology (IT)
• IT Support
• Microsoft Office
• Motor Vehicle Insurance
• Negotiation
• Social Media
• Solving Problems