Junior IT Technician

Village n Life; Wes-Kaap; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A hospitality group in South Africa is seeking a Junior IT Technician to support IT operations across multiple properties. Responsibilities include first-tier IT support, system checks, and troubleshooting, requiring strong knowledge of Windows, MacOS, and Microsoft 365. Ideal candidates should have 1–3 years of experience in IT support and effective communication skills. Competitive remuneration and growth opportunities are offered.

Benefits

Competitive remuneration

Exposure to various systems

Opportunities for growth

Staff housing options

Access to staff facilities

Qualifications

• 1–3 years' experience in an IT support role.
• Solid understanding of Windows and MacOS environments.
• Familiarity with Microsoft 365 on remote support tools a must.

Responsibilities

• Provide first-tier IT support across all properties.
• Maintain daily checklists and accurate reporting.
• Assist with standardised computer deployments and user setups.

Skills

IT support

Windows

MacOS

Networking fundamentals

Microsoft 365

Clear communication

Education

Grade 12 or equivalent

Microsoft certification or similar

Tools

Active Directory

Point of Sale systems

Job description

This role forms part of the Technology team at Village n Life, based in Camps Bay, Cape Town.

The Role

As Junior IT Technician, you’ll support the technology backbone that keeps Village n Life running. The environment is fast-paced, service-led and spread across hotels, apartments, spas, restaurants, and offices, which means your work directly impacts day to day operations and guest satisfaction.

You’ll assist with first-line technical support, daily system checks, setup and troubleshooting for users, devices and networks across the group. With your calm approach and solid technical foundation, you’ll help keep systems stable, respond to issues promptly and ensure our people have the tools they need to serve guests well.

Your role is hands‑on, suited to someone who can balance methodical work with quick problem‑solving while staying steady under pressure.

Key Responsibilities

• Provide first-tier IT support across all properties, responding to tickets, calls and walk‑ins.
• Maintain daily checklists, basic server checks, and accurate reporting to the Head of Technology.
• Assist with standardised computer deployments, software installations and user setups.
• Troubleshoot a diverse tech landscape, with world class remote tools, or while on‑site.
• Support MS365, mobile devices, email platforms and basic Active Directory operations.
• Handle administration including asset registers, DSTV account activations, password resetting and vendor coordination.
• Conduct basic backup checks and reports, including Mimecast monitoring.
• Basic Point of Sale monitoring and support.
• Assist with CCTV basics, access control, automation, and IP phone operations.
• Perform basic networking checks on switches, access points and cabling and security tools.
• Support audio‑visual requirements including smart TVs, conferencing setups, streaming and event tech setups.
• Assist with inverter, generator and solar monitoring at a basic operational level.
• Ensure all work aligns with group technology standards, security protocols and service expectations.

What We’re Looking For

• Grade 12 or equivalent
• Microsoft certification or similar technical qualification
• 1–3 years’ experience in an IT support role
• Solid understanding of Windows and MacOS environments
• Knowledge of networking fundamentals, security tools and cloud platforms
• Strong organisational ability with steady follow‑through on tasks and admin
• Clear communication skills suited to assisting non‑technical users
• A calm, practical approach to troubleshooting in a busy hospitality environment
• Valid driver’s licence and reliable transport
• Hospitality experience beneficial but not required
• Familiarity with Microsoft 365 on remote support tools a must
• Property Management and Point of Sales system knowledge is an advantage

What We Offer

• Competitive remuneration aligned with experience
• Exposure to a wide range of systems within a multi‑property hospitality group
• Supportive leadership with opportunities to grow your technical capability
• Staff housing options and access to staff facilities
• A stable, structured environment with clear expectations and guidance