Junior IT Technician

DHL; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading logistics company in Johannesburg seeks a Junior IT Technician to provide technical support for hardware and software. Responsibilities include troubleshooting issues, assisting with system maintenance, and ensuring smooth operations. The ideal candidate has a good understanding of Windows OS and Microsoft 365, strong problem-solving skills, and a customer-focused approach. This role offers opportunities for professional development and mentorship.

Benefits

Comprehensive training and development opportunities

Mentorship from experienced professionals

Opportunities for international travel

Qualifications

• Good understanding of Windows OS, Microsoft 365, and networking fundamentals.
• Ability to troubleshoot hardware and software issues effectively.
• Customer-focused with strong problem-solving skills.

Responsibilities

• Provide technical support for desktops, laptops, printers, and mobile devices.
• Troubleshoot hardware and software issues, escalating when necessary.
• Install, configure, and maintain operating systems and applications.

Skills

Good understanding of Windows OS

Microsoft 365

Networking fundamentals

Troubleshooting skills

Problem-solving skills

Customer-focused approach

Good telephone etiquette

Job description

Junior IT Technician – Johannesburg, South Africa

DHL Global Forwarding is the world’s leading logistics provider operating in more than 220 countries. This role provides first and second level IT technical support to end‑users, assists in maintaining IT systems and infrastructure, and ensures smooth day‑to‑day operations of hardware and software within the organization.

Responsibilities

• Provide technical support for desktops, laptops, printers, and mobile devices.
• Troubleshoot hardware and software issues, escalating when necessary.
• Install, configure, and maintain operating systems and applications.
• Assist with network connectivity issues (LAN/WAN/Wi‑Fi).
• Support onboarding/offboarding processes (e.g., account setup, device provisioning).
• Perform routine maintenance and updates on systems.
• Support ticketing system: logging, tracking, and resolving incidents and requests.
• Document support activities and resolutions in the ticketing system.
• Monitor network systems – specifically Cisco routers and switches.
• Maintain IT hardware inventory and update asset registers.
• Assist with annual IT asset count and reconciliation.
• Collaborate with country senior technicians and IT infrastructure managers on IT infrastructure projects.
• Collaborate with regional and global IT teams on IT issues.
• Provide backup and support to Senior Specialist IT & Systems Administration.
• Build strong relationships with all departments and colleagues.

Qualifications

• Good understanding of Windows OS, Microsoft 365, and networking fundamentals.
• Good troubleshooting and problem‑solving skills.
• Customer‑focused with a proactive approach to problem‑solving.
• Ability to work independently and within a team.
• Very good telephone etiquette.
• A proven record of identifying problems and resolving them.
• Presentation skills and information sharing at all levels.

Benefits

• Comprehensive training and development opportunities.
• Mentorship from experienced freight forwarding professionals and senior leaders.
• Opportunities for international travel and exposure within the Freight Forwarding Industry.
• Potential for full‑time employment upon successful completion of the program.

EEO Statement

DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.