Junior IT Technician

Dhl Global Forwarding; Johannesburg; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading logistics provider in Johannesburg is seeking a Junior IT Technician to provide technical support and ensure the smooth operation of IT systems. The ideal candidate has a strong understanding of Windows OS and networking, excellent problem-solving skills, and can work both independently and as part of a team. Opportunities for professional development and potential full-time employment are available.

Benefits

Comprehensive training and development opportunities

Mentorship from experienced professionals

Opportunities for international travel

Potential for full-time employment

Qualifications

• Proven record of identifying and resolving problems.
• Ability to present information effectively at all levels.

Responsibilities

• Provide technical support for desktops, laptops, and printers.
• Troubleshoot hardware and software issues.
• Install and configure operating systems and applications.
• Assist with network connectivity issues.
• Maintain IT hardware inventory and asset registers.

Skills

Good understanding of Windows OS

Microsoft 365 proficiency

Networking fundamentals

Troubleshooting skills

Customer-focused problem-solving

Independence

Team collaboration

Telephone etiquette

Job description

Job Overview

About DHL — Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross‑border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end‑to‑end solutions to customers in a wide range of industries globally.

Position: Junior IT Technician – Johannesburg, South Africa. Join us in connecting people and improving lives. The role provides first‑ and second‑level IT technical support to end‑users, assists in maintaining IT systems and infrastructure, and ensures smooth day‑to‑day operations of hardware and software within the organization.

Responsibilities

• Provide technical support for desktops, laptops, printers, and mobile devices.
• Troubleshoot hardware and software issues, escalating when necessary.
• Install, configure, and maintain operating systems and applications.
• Assist with network connectivity issues (LAN/WAN/Wi‑Fi).
• Support onboarding/offboarding processes (e.g., account setup, device provisioning).
• Perform routine maintenance and updates on systems.
• Support ticketing system by logging, tracking, and resolving incidents and requests.
• Document support activities and resolutions in the ticketing system.
• Monitor network systems – specifically Cisco routers and switches.
• Maintain IT hardware inventory and update asset registers.
• Assist with annual IT asset count and reconciliation.
• Collaborate with country senior technicians and IT infrastructure managers on IT infrastructure projects.
• Collaborate with regional and global IT teams on IT issues.
• Establish good relationships with all departments and colleagues.
• Provide backup and support to Senior Specialist Professional IT & Systems Administration.
• Implement IT infrastructure and systems plans and processes to ensure maximum provision of an efficient system/network.
• Contribute to a team spirit of effectiveness in the team.

External Customers & Partnerships

• Service Providers.
• Engage with external service providers when required (e.g., network service providers, printing providers, etc.).

Process & Policy Adherence

• Ensure IT processes and company policy is adhered to.
• Resolve and analyze issues in day‑to‑day delivery and implement practices, processes and protocols for IT infrastructure and system focusing on increasing effectiveness and efficiency.
• Ensure IT systems are kept up to date.
• Ensure agreed‑upon asset counts are done and asset management system is updated timely.
• Administer procurement requests timely.

Qualifications

• Good understanding of Windows OS, Microsoft 365, and networking fundamentals.
• Good troubleshooting and problem‑solving skills.
• Customer‑focused with a proactive approach to problem‑solving.
• Ability to work independently and within a team.
• Very good telephone etiquette.
• A proven record of identifying problems and resolving them.
• Presentation skills and information sharing at all levels.

Benefits

• Comprehensive training and development opportunities.
• Mentorship from experienced freight forwarding professionals and senior leaders.
• Opportunities for international travel and exposure within the Freight Forwarding Industry.
• Potential for full‑time employment upon successful completion of the program.

Why Join DHL Global Forwarding?

We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Our TOP EMPLOYER prestigious certification attests to our best‑in‑class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. We aspire to become the undisputed leader in our industry, when people think of forwarding, we want them to think DGF because we have: the largest global network with more than 30,000 passionate employees, the most efficient processes and fastest response times, the best solutions and best customer service.

Our Vision: The Logistics Company for the World.
Our Mission: Excellence. Simply Delivered.
Our Purpose: Connecting People, improving lives.
Our Values: Respect & Results.
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility.

DHL Global Forwarding is an equal‑opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.